Strategic ERP Customer Success Manager

VentorTech LLC; California (MO); Hybrid; USD 50,000 - 90,000; Full time

Benefits offered by this job

Healthcare, Dental, Vision

Life Insurance

401K Matching

Paid time off

Commuter Benefits

Employee Assistance Program

Job summary

Odoo is an open-source ERP platform that helps companies manage operations with a single, integrated system. As a Customer Success Manager, you will manage a portfolio of direct Odoo customers and serve as a trusted advisor throughout their journey.

Your mission is to help customers maximize value by driving adoption, building long-term relationships, and helping them achieve business goals. You will work with stakeholders and internal teams to deliver exceptional experience, retention, and

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2+ years of experience in Customer Success, Account Management, Consulting, SaaS, ERP, or another client-facing role.
• Fluency in English and French (professional or native/bilingual).
• Excellent communication and relationship-building skills.
• Strong business acumen and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-first mindset with a proactive, consultative approach.
• Interest in technology and business process optimization.

Responsibilities

• Own and proactively manage a portfolio of direct customers across the North American market.
• Build strong relationships with customer stakeholders and understand their goals.
• Drive product adoption and engagement through proactive outreach and guidance on best practices.
• Conduct regular check-ins and business reviews to assess customer health and outcomes.
• Identify and mitigate churn risks, drive renewals and revenue goals.
• Identify upsell and cross-sell opportunities for additional Odoo applications.
• Collaborate with internal teams to resolve issues and improve outcomes.
• Advocate for customers by sharing feedback with internal stakeholders.

Skills

Customer success

Account management

SaaS

ERP

Fluency in English and French

Relationship-building

Communication

Education

Bachelor’s degree or equivalent practical experience

Tools

CRM

Job description

Odoo is an open-source ERP platform that helps companies manage operations with a single, integrated system. As a Customer Success Manager, you will manage a portfolio of direct Odoo customers and serve as a trusted advisor throughout their journey.

Your mission is to help customers maximize value by driving adoption, building long-term relationships, and helping them achieve business goals. You will work with stakeholders and internal teams to deliver exceptional experience, retention, and