Spanish-Speaking Customer Success Associate

Limelight Health; United States; Hybrid; USD 50,000 - 90,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401K Matching

Commuter Benefits

Job summary

Odoo in Brisbane, CA is seeking a Customer Care Associate (Spanish) to support a portfolio of customers with timely inquiries and effective issue resolution. You will learn the Odoo ERP product, guide customers through processes, and collaborate with internal teams to improve the experience in a fast-paced environment.

The role emphasizes reactive support, strong communication, and organisation as you handle routine requests, maintain documentation, and contribute to process improvements while

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Spanish fluency (professional or native/bilingual).
• Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency.
• Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments.
• Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings.

Responsibilities

• Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers.
• Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement.
• Handle a volume of administrative customer requests with speed and accuracy.
• Provide clear customer guidance to help maximize their experience of the Odoo product.
• Maintain excellent communication and customer satisfaction throughout all interactions.
• Consistently meet performance metrics related to work ethic and task resolution.
• Utilize tools and processes to manage tasks efficiently in a fast-paced environment.
• Collaborate with internal teams to elevate and resolve more complex cases as necessary.
• Develop in-depth expertise in Odoo software to provide knowledgeable and effective support.
• Distribute educational materials and resources to assist customers with self-service options.
• Actively document and share insights to improve internal workflows and enhance customer experience.

Skills

Spanish fluency

Organizational skills

Communication skills

G-Suite familiarity

Customer support tools

Education

Bachelor’s degree preferred

Job description

Odoo in Brisbane, CA is seeking a Customer Care Associate (Spanish) to support a portfolio of customers with timely inquiries and effective issue resolution. You will learn the Odoo ERP product, guide customers through processes, and collaborate with internal teams to improve the experience in a fast-paced environment.

The role emphasizes reactive support, strong communication, and organisation as you handle routine requests, maintain documentation, and contribute to process improvements while