Spanish-Speaking Customer Success Associate

AVP; United States; Hybrid; USD 50,000 - 90,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401K Matching

Commuter Benefits

Job summary

Odoo in Brisbane, CA is seeking a Customer Care Associate (Spanish) to support a portfolio of customers with timely inquiries and effective issue resolution. You will learn the Odoo ERP product, guide customers through processes, and collaborate with internal teams to improve the experience in a fast-paced environment.

The role emphasizes reactive support, strong communication, and organisation as you handle routine requests, maintain documentation, and contribute to process improvements while

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Spanish fluency (professional or native/bilingual).
• Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency.
• Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments.
• Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings.

Responsibilities

• Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers.
• Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement.
• Handle a volume of administrative customer requests with speed and accuracy.
• Provide clear customer guidance to help maximize their experience of the Odoo product.
• Maintain excellent communication and customer satisfaction throughout all interactions.
• Consistently meet performance metrics related to work ethic and task resolution.
• Utilize tools and processes to manage tasks efficiently in a fast-paced environment.
• Collaborate with internal teams to elevate and resolve more complex cases as necessary.
• Develop in-depth expertise in Odoo software to provide knowledgeable and effective support.
• Distribute educational materials and resources to assist customers with self-service options.
• Actively document and share insights to improve internal workflows and enhance customer experience.

Skills

Spanish fluency

Organizational skills

Communication skills

G-Suite familiarity

Customer support tools

Education

Bachelor’s degree preferred

Job description

Customer Care Associate (Spanish)

Sales / Direct Customer Success

8000 Marina Blvd #300, Brisbane, CA 94005, United States

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Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth.

Learn More Recruitment Guidebook

About the Job

Hybrid (3 days onsite, 2 days remote) – Brisbane, CA

The Customer Success Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You’ll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment.

Responsibilities

• Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers.
• Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement.
• Handle a volume of administrative customer requests with speed and accuracy.
• Provide clear customer guidance to help maximize their experience of the Odoo product.
• Maintain excellent communication and customer satisfaction throughout all interactions.
• Consistently meet performance metrics related to work ethic and task resolution.
• Utilize tools and processes to manage tasks efficiently in a fast-paced environment.
• Collaborate with internal teams to escalate and resolve more complex cases as necessary.
• Develop in-depth expertise in Odoo software to provide knowledgeable and effective support.
• Distribute educational materials and resources to assist customers with self-service options.
• Actively document and share insights to improve internal workflows and enhance customer experience.

Must Have

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Spanish fluency (professional or native/bilingual)
• Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency.
• Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments.
• Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings.

Nice to Have

• Experience in customer support, account management, or related fields.
• Interest in software products and willingness to learn ERP or SaaS solutions.
• Ability to improve efficiency in resolving repetitive tasks.

How does it work in Sales?

Our Sales Department is divided into two parts: Direct & Indirect Sales.

In Direct Sales, we work in direct contact with SMEs. In Indirect Sales, we collaborate with Partners (Odoo resellers).

Sales-minded? Discover our jobs:

• Account Executives
• Account Managers
• Customer Success Managers
• Key Account Managers

What's great in the job?

• Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• Evolve in a nice working atmosphere with a passionate, growing team!
• Snacks, fruit, and coffee/drinks on tap!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

The Odoo culture

Building a company we love.

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Who is your manager?

Being a team leader at Odoo.

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The founder's story

From 1 to 250 employees in a few years.

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The estimated annual compensation range for this role is $70,000-$90,000 OTE(on-target earnings), with a base salary range of $50,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

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