Service Desk /Helpdesk Associate - Remote

NTT America, Inc.; Lincoln (NE); Remote; USD 42,000 - 62,000; Full time

Job summary

NTT DATA Services is seeking a Hospital Clinical Service Desk Analyst to join our 24/7 healthcare technology support team. You will serve as a primary contact for clinicians, providing application assistance for clinical systems used in hospitals and healthcare settings.

The role requires strong communication, customer service, and problem-solving skills, with experience supporting clinical applications in a fast-paced environment. This is a full-time, direct-hire position.

Responsibilities

• Provide Level 1/Level 2 service desk support to healthcare customers and clinical users.
• Handle inbound calls and support requests in a high-volume, customer-focused call center environment.
• Troubleshoot issues involving clinical applications and workflows.

Job description

Req ID: 393695

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

Hospital Clinical Service Desk Analyst – 24/7 Support

Employment Type: Full-Time, Direct Hire

Company: NTT DATA Services

Schedule: 24x7x365 Support Environment – Shift Flexibility Required

If you have applied previously to this or a similar position with NTT DATA and have not been contacted, we encourage you to reapply.

Position Overview

NTT DATA Services is seeking experienced Hospital Clinical Service Desk Analysts to join our healthcare technology support team. In this role, you will serve as a critical point of contact for healthcare professionals, providing application support for clinical systems used in hospitals and healthcare organizations.

You will work in a 24x7x365 service desk environment , assisting clinicians and healthcare customers with application issues, access requests, workflow questions, and technical incidents. The ideal candidate combines strong technical troubleshooting skills with excellent communication, customer service, and problem-solving abilities.

This is an excellent opportunity for a service desk professional who enjoys working in a fast-paced environment and wants to apply their technical expertise within the healthcare technology industry.

Responsibilities

• Provide Level 1/Level 2 service desk support to healthcare customers and clinical users.

• Handle inbound calls and support requests in a high-volume, customer-focused call center environment.

• Troubleshoot issues involving clinical applications and