Service Desk Engineer

Green Key Resources; Stamford (CT); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A reputable IT recruitment agency in Stamford is seeking an experienced L2 Service Desk Engineer. The role involves providing Level-2 technical support, installing desktop hardware/software, and ensuring timely resolution of customer issues. Ideal candidates will have a high school diploma and relevant technical experience. This full-time position offers a competitive salary, along with benefits including medical and vision insurance, and a 401(k).

Qualifications

• Experience supporting inbound customer requests or L2 issue resolution.
• Experience with Ticketing Systems.
• Experience with Desktop hardware/software support.
• Willingness to travel on-site to client locations.

Responsibilities

• Providing timely resolution to Level-2 technical support issues.
• Install and maintain desktop hardware and software.
• Remediate customer problems and conduct scheduled installs.
• Ensure technical documentation is created and tested.

Skills

Support inbound customer requests

L2 issue resolution

Ticketing Systems

Desktop hardware/software support

Microsoft Office Suite

Active Directory

Networking (VPN, LAN/WAN, DNS)

Virtualization (VMWare and/or Hyper-V)

Education

High school diploma

Job description

Overview

Information Technology Recruiter at Green Key Resources

We represent an MSP (Managed IT Services Provider) in Stamford, CT that needs to hire a L2 Service Desk Engineer.

Compensation

Base pay range: $70,000.00/yr - $80,000.00/yr

• This is a full-time, direct hire opportunity
• Compensation includes a base salary ranging from 70-80K

Must have requirements

• A valid driver\'s license and a vehicle
• Willingness to travel on-site to client locations in and around Stamford, CT

Core requirements

• High school diploma
• Experience supporting inbound customer requests or L2 issue resolution
• Experience with Ticketing Systems
• Experience with Desktop hardware/software support
• Experience with Microsoft Office Suite of Products and Desktop Applications
• Experience with Active Directory
• Experience with Networking (VPN, LAN/WAN, DNS)
• Experience with Virtualization (VMWare and/or Hyper-V)

Major Responsibilities

• Providing timely resolution to Level-2 technical support issues as first line and escalation support.
• Install and maintain desktop hardware and software
• Remediate customer problems and conduct scheduled installs
• Ensure technical documentation is created and tested, etc.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting and Professional Services

Benefits

• Medical insurance
• Vision insurance
• 401(k)

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