Service Desk Engineer

Green Key Resources; Reading (Berks County); On-site; USD 70,000 - 80,000; Full time

Job summary

A staffing agency is seeking a Service Desk Engineer to provide technical support to healthcare clients. The role includes troubleshooting incidents, maintaining IT services, and requires 3+ years of experience in IT support within the healthcare industry. A high school diploma is required, with a preference for a Bachelor's degree in IT. The position offers a salary range of $70,000 to $80,000 per year.

Qualifications

• 3+ years of IT support experience in the healthcare industry.
• Experience supporting EHR systems and working with HIPAA regulations.
• Proficiency in troubleshooting VPN, LAN/WAN, and Group Policies.

Responsibilities

• Provide 2nd Level support via desk-side, remote, and office services.
• Troubleshoot and resolve incidents within SLAs.
• Install, configure, and maintain hardware, software, and applications.

Skills

IT support experience

Troubleshooting skills

Customer service skills

Communication skills

Education

High school diploma

Bachelor’s degree in IT/CS

Tools

Windows/Linux/Unix

Microsoft 365

Exchange Online

Active Directory

VMware/Hyper-V

Job description

Technical Recruiter at Green Key Resources

We're seeking a Service Desk Engineer to provide intermediate technical support to healthcare clients and employees across offices, remote locations, and customer sites. Serving as an escalation point for Level 1 issues, this role diagnoses and resolves complex incidents, implements solutions, and ensures stable IT services.

Key Responsibilities:

• Provide 2nd Level support via desk-side, remote, and office services.
• Troubleshoot and resolve incidents within SLAs; perform root cause analysis.
• Identify recurring issues, develop solutions, and document knowledge base articles.
• Support servers, networks, desktops, printers, telephony, and EHR systems.
• Install, configure, and maintain hardware, software, and applications.
• Collaborate with Account Managers/Customer Success Managers on escalations.
• Contribute to process improvement, incident management, and first-line resolution rates.

Qualifications:

• 3+ years of IT support experience in the healthcare industry.
• High school diploma required; Bachelor’s degree in IT/CS preferred.
• Experience supporting EHR systems and working with HIPAA regulations.
• Proficiency in Windows/Linux/Unix, Microsoft 365 (Entra, SharePoint, Intune), Exchange Online, Active Directory, and Office Suite.
• Experience with VPN, LAN/WAN, DNS, spam/phishing analysis, Group Policies, and virtualization platforms (VMware/Hyper-V).
• Strong troubleshooting, problem-solving, and customer service skills.
• Excellent communication skills with ability to explain technical concepts to non-technical users.

Base pay range

$70,000.00/yr - $80,000.00/yr

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

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