Help Desk Specialist

Atlantic Partners Corporation; Stamford (CT); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Service Desk Engineer to join their team in Stamford. This role offers the opportunity to work with cutting-edge technology in a global investment management firm. You will be the first point of contact for users, delivering advanced support for telephony, mobile devices, and video conferencing systems. Collaborating with international technology teams, you will resolve complex issues while managing incident logs to identify trends. If you're passionate about technology and user support, this is the perfect opportunity to grow your career in a fast-paced environment.

Qualifications

• Experience in providing first point of contact support for end-users.
• Ability to engage with technology teams for complex issue resolution.

Responsibilities

• Act as the first point of contact for users, striving for first call resolution.
• Deliver advanced hands-on and remote support for critical end-user tasks.

Skills

User Support

Telephony Support (Cisco)

Mobile Device Support (iOS/Android)

Video Conferencing Systems (Zoom)

Incident Management

Problem Solving

Tools

MS Teams

Ticketing Systems

Job description

Director at Atlantic Partners Corporation

Are you interested in joining a Global Investment Management Firm? Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer in Stamford, CT. We will be building out a new environment with state of the art technology.

Your key responsibilities include:

• Act as a first point of contact for users striving towards first call resolution but able to escalate when needed.
• Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom).
• Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues.
• Create and manage detailed logs of incidents and requests, identifying trends.
• Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems.
• Building and deploying PCs and laptops.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Investment Management and Staffing and Recruiting