Service Desk Coordinator - 24/7 IT Support (Orlando)

Kardow; Orlando (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

Walgreens in Orlando, FL is seeking a helpdesk/IT support specialist to be the first point of contact for internal Walgreens customers, including retail locations and corporate facilities. You will provide hardware, software, communication and procedural support by phone and online, aiming for timely, cost-effective resolutions and 24x7 on-call availability.

This onsite position is based in Orlando, FL, requiring flexibility for weekends, holidays, and nights, with strong emphasis on rapid

Qualifications

• High School Diploma or GED required; 2+ years in customer service.
• Basic technical aptitude and PC skills.
• Experience with Microsoft Word/Excel is preferred.

Responsibilities

• Provides customer service through active listening, empathy, and attention to detail.
• Analyzes technical hardware, software, procedural, and communication problems.
• Develops and applies technical IT knowledge to troubleshoot problems.
• Communicates resolutions clearly in writing and verbally.
• Documents interactions for tracking and reporting purposes.
• Follows department policies and service level objectives.
• Uses knowledge bases to find solutions and follows procedures.

Skills

Customer service

Technical aptitude

Microsoft Word

Microsoft Excel

PC skills

Communication

Education

High School Diploma or GED

Bachelor’s Degree or Technical Training

Tools

Microsoft Word

Microsoft Excel

Job description

Walgreens in Orlando, FL is seeking a helpdesk/IT support specialist to be the first point of contact for internal Walgreens customers, including retail locations and corporate facilities. You will provide hardware, software, communication and procedural support by phone and online, aiming for timely, cost-effective resolutions and 24x7 on-call availability.

This onsite position is based in Orlando, FL, requiring flexibility for weekends, holidays, and nights, with strong emphasis on rapid