Client Service & Operations Specialist

Vaco by Highspring; Columbus (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Vaco by Highspring in Columbus, OH, is seeking a Client Service & Operations Specialist to act as the primary contact for clients, handling service via phone, email, and in person, and to manage investment paperwork through completion.

The role emphasizes wealth-management experience, strict confidentiality, and white-glove service, with opportunities to improve workflows and support advisors during meetings.

Qualifications

• 5+ years in wealth management and financial advisory experience.

Responsibilities

• Serve as a primary point of contact for clients via phone, email, and in person.
• Prepare, process, submit, and follow up on investment and account paperwork.
• Coordinate account maintenance, transfers, and other client service needs.
• Maintain accurate client and financial planning information in firm systems and documentation.

Skills

Wealth management

Client service

Regulatory compliance

Financial paperwork

Relationship management

Education

Bachelor's Degree - Finance/Accounting/Business

Series 6 License

Ohio Life & Health License

Series 7 (Nice-to-Have)

Job description

Position Title: Client Service & Operations Specialist Core Responsibilities / Day-to-Day: Serve as a primary point of contact for clients, providing responsive and professional service by phone, email, and in person. Prepare, process, submit, and follow up on investment and account paperwork from initiation through completion. Coordinate account maintenance, cashiering requests, transfers, and other ongoing client service needs. Maintain accurate client and financial planning information within firm systems. Schedule appointments and coordinate client meetings. Assist advisors during client meetings and follow up on action items as needed. Prepare client correspondence and proactively communicate regarding outstanding requests. Maintain accurate electronic client files and documentation in accordance with firm and regulatory requirements. Support client appreciation events, seminars, marketing initiatives, and referral activities. Help develop, document, and improve office workflows and operational processes. Identify opportunities to improve efficiency and enhance the overall client experience. Collaborate closely with advisors and other team members to ensure seamless service delivery. Handle sensitive client information with a high degree of confidentiality and discretion. Assist with special projects and other responsibilities assigned by the CEO. Top 3 Must-Have Skills (stack-ranked w/ % of time): 5+ years in wealth management and financial advisory experience Want a long-term career in wealth management and financial planning Series 6, as well as Ohio Life & Health License (Series 6 is most important. They can obtain their Life & Health after they start.) Strong character and meshes well with their culture Integrity, professionalism, compassion, accountability and exceptional client service Someone who understands "white-glove service" Someone who provides high service to all clients, NOT transactional Bachelor's Degree - Finance, Accounting, Business Nice-to-Haves: Series 7

Position Title: Client Service & Operations Specialist Core Responsibilities / Day-to-Day: Serve as a primary point of contact for clients, providing responsive and professional service by phone, email, and in person. Prepare, process, submit, and follow up on investment and account paperwork from initiation through completion. Coordinate account maintenance, cashiering requests, transfers, and other ongoing client service needs. Maintain accurate client and financial planning information within firm systems. Schedule appointments and coordinate client meetings. Assist advisors during client meetings and follow up on action items as needed. Prepare client correspondence and proactively communicate regarding outstanding requests. Maintain accurate electronic client files and documentation in accordance with firm and regulatory requirements. Support client appreciation events, seminars, marketing initiatives, and referral activities. Help develop, document, and improve office workflows and operational processes. Identify opportunities to improve efficiency and enhance the overall client experience. Collaborate closely with advisors and other team members to ensure seamless service delivery. Handle sensitive client information with a high degree of confidentiality and discretion. Assist with special projects and other responsibilities assigned by the CEO. Top 3 Must-Have Skills (stack-ranked w/ % of time): 5+ years in wealth management and financial advisory experience Want a long-term career in wealth management and financial planning Series 6, as well as Ohio Life & Health License (Series 6 is most important. They can obtain their Life & Health after they start.) Strong character and meshes well with their culture Integrity, professionalism, compassion, accountability and exceptional client service Someone who understands "white-glove service" Someone who provides high service to all clients, NOT transactional Bachelor's Degree - Finance, Accounting, Business Nice-to-Haves: Series 7

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

- the individual's skill sets, experience and training;

- licensure and certification requirements;

- office location and other geographic considerations; or

- other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).