Administrative Assistant

Vaco by Highspring; Franklin (TN); On-site; USD 60,000 - 65,000; Full time

Job summary

Vaco by Highspring in Franklin, TN is seeking a direct-hire Administrative Assistant to support Financial Advisors and internal partners in a fast-paced service desk environment. This onsite role handles administrative tasks with a focus on accuracy and customer service.

The ideal candidate will have 2+ years of admin or customer service experience, strong organizational skills, and proficiency with Microsoft Office and CRM systems, with duties spanning records management, data reporting, and

Qualifications

• Bachelor's or Associate's degree preferred.
• 2+ years of administrative, customer service, or operational support experience.
• Proficiency with Microsoft Office Suite and video conferencing platforms.
• Experience with CRM systems and databases.

Responsibilities

• Serve as a primary point of contact for Financial Advisors and internal partners, processing service requests and inquiries.
• Create, maintain, and update records, files, and reports with accuracy and confidentiality.
• Use CRM platforms and internal systems to manage data and support workflows.
• Provide administrative support via phone, email, and in-person communication.
• Assist with cross-functional operations projects and front desk responsibilities.

Skills

Administrative experience

Customer service

Organizational skills

Multitasking

Communication skills

Education

Bachelor's or Associate's degree

Tools

Microsoft Office Suite

Video conferencing platforms

CRM systems

Job description

Our client, a growing wealth management organization in the Franklin area, is seeking to add a direct-hire Administrative Assistant to join their team. This position supports Financial Advisors and internal business partners through a high-volume service desk environment, providing administrative and operational support while delivering exceptional customer service.

The ideal candidate will have strong administrative or customer service experience, excellent organizational skills, and the ability to manage multiple priorities in a fast-paced professional environment.

Duties:

• Serve as a primary point of contact for Financial Advisors and internal business partners, processing service requests and responding to operational inquiries.
• Create, maintain, and update records, files, reports, and correspondence while ensuring accuracy and confidentiality.
• Utilize CRM platforms and internal systems to manage data, generate reports, and support operational workflows.
• Provide administrative support through phone, email, and in-person communication while maintaining a professional and service-focused approach.
• Assist with cross-functional operational projects, participate in team meetings, and support front desk responsibilities as needed.
• Manage multiple requests simultaneously while meeting service expectations and deadlines.

Requirements:

• Bachelor's degree or Associate's degree preferred
• 2+ years of administrative, customer service, or operational support experience.
• Proficiency with Microsoft Office Suite and video conferencing platforms.
• Experience working with CRM systems, databases, or other business software platforms.

Title: Administrative Assistant
Location: Franklin, TN (Cool Springs) - fully onsite, Monday-Friday, 8:00 AM-5:00 PM
Pay: $60,000-$65,000 salary

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual's skill sets, experience and training;

licensure and certification requirements;

office location and other geographic considerations; and

other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).