Service Desk Analyst III

TEKsystems; Lexington (KY); On-site; USD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life insurance

Disability insurance

Health Savings Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off

Job summary

TEKsystems is seeking a Tier 3 Service Desk professional to support an enterprise environment of about 2,000 users across a national network. The role emphasizes high autonomy, advanced troubleshooting, and leadership within the service desk.

The position is a contract-to-hire opportunity based in Lexington, KY, with a pay range of $25.00–$30.00 per hour. The ideal candidate will troubleshoot Windows OS, ERP integrations, and mobile devices, mentor Tier 1/2 staff, and manage complex tickets in

Qualifications

• Provide Tier 3 support in an enterprise environment.
• Mentor Tier 1 and Tier 2 technicians and document resolutions.
• Experience with SQL/ODBC integrations beyond basic troubleshooting.
• Strong communication and leadership in the support function.

Responsibilities

• Troubleshoot Tier 3 issues across Windows, ERP integrations, and mobile devices.
• Handle escalated tickets and mentor junior staff.
• Document troubleshooting steps in ticketing systems.
• Participate in on-call rotation for critical incidents.

Skills

Troubleshooting

Help desk

Help desk support

Service desk

Technical support

sql database

odbc

Tools

Autotask

FreshService

Job description

Description

Job Description: Our client is seeking a Tier 3 Service Desk to support a growing enterprise environment of approximately 2,000 users across a national network of locations and field teams. Unlike traditional help desk roles, these positions require high autonomy, strong troubleshooting ability, and leadership within the support function.

Key Responsibilities

• Troubleshoot and resolve Tier 3-level technical issues across:
  • Operating systems (Windows)
  • Applications (ERP integrations, internal tools)
  • Mobile devices (iPads, tablets)
• Handle escalated tickets involving:
  • System integrations (SQL/ODBC-type connections)
  • Advanced OS troubleshooting (registry edits, system configs)
  • Support end users across multiple locations and departments
  • Mentor Tier 1 and Tier 2 technicians and provide technical guidance
  • Document all troubleshooting steps and resolutions within ticketing systems
  • Participate in on-call rotation for critical incidents

Technical Environment

Microsoft 365 (M365), Azure, Active Directory, Windows OS (desktop-level support), Mobile devices (iPads/tablets), ERP systems and SQL-based integrations, Ticketing systems (currently Autotask, moving to FreshService)

Soft Skills / Behavioral Expectations

• Strong communication skills across technical and business users
• Ability to remain calm and effective in high-priority situations
• Demonstrated curiosity and continuous learning mindset
• Strong attention to detail in documentation

Skills

Troubleshooting, Help desk, Help desk support, Service desk, Technical support, sql database, odbc

Top Skills Details

Troubleshooting,Help desk,Help desk support,Service desk,Technical support,sql database,odbc

Additional Skills & Qualifications

“White Glove” Executive Deskside Support Technical certifications – i.e. A+, Network+, CCST, M365, etc Exposure to SQL/Integrations beyond troubleshooting Azure cloud-based systems and troubleshooting

Experience Level

Expert Level

Job Type & Location

This is a Contract to Hire position based out of Lexington, KY.

Pay And Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully onsite position in Lexington,KY.

Application Deadline This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.