Service Desk Analyst II: Healthcare IT Support & Onboarding

Ensemble Health Partners; United States; Remote; USD 3,200 - 5,000; Full time

Job summary

Ensemble Health Partners India is seeking a Service Desk Representative to provide technical support to end users in a healthcare revenue cycle environment. You will diagnose and resolve routine hardware, software, and application issues, document steps taken, and escalate complex problems while maintaining ownership until resolution.

The role emphasizes accurate record-keeping, user account setup during onboarding, and clear communication of status updates to users throughout the resolution

Responsibilities

• Respond to service requests and incidents by diagnosing and resolving routine technical issues within established service-level agreements.
• Document all interactions, troubleshooting steps, and resolutions in the ticketing system to ensure accurate records and reporting.

Job description

Ensemble Health Partners India is seeking a Service Desk Representative to provide technical support to end users in a healthcare revenue cycle environment. You will diagnose and resolve routine hardware, software, and application issues, document steps taken, and escalate complex problems while maintaining ownership until resolution.

The role emphasizes accurate record-keeping, user account setup during onboarding, and clear communication of status updates to users throughout the resolution