Service Desk Analyst II - Endpoint & Access Support

Davis H Elliot Company, Inc.; Lexington (KY); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Disability Insurance

Life Insurance

401K with company match

Employee Stock Ownership Program

Paid Vacation

Job summary

Davis H. Elliot Company, Inc. is seeking a Service Desk Analyst II to provide intermediate-level technical support across the organization.

You will troubleshoot hardware, software, Microsoft 365, network, and mobile device issues while supporting device lifecycle management and security practices. The ideal candidate has 2–4 years of IT support experience, solid knowledge of Windows and AD, and the ability to work independently and with teams.

Qualifications

• 2–4 years of IT support or help desk experience.
• Windows, AD, and M365 fundamentals.
• Imaging and deployment of desktop, laptop, and mobile devices.
• Experience with Intune or similar MDM.
• Strong troubleshooting and communication skills.
• Pre-employment screenings required.
• Associate degree beneficial.

Responsibilities

• Provide intermediate-level technical support for Windows OS, Microsoft 365, hardware, printers, and mobile devices.
• Troubleshoot and resolve software, hardware, account access, and connectivity issues.
• Diagnose and resolve Microsoft 365, Windows, and network-related issues of moderate complexity.
• Document support activities and resolutions in the ticketing system.
• Escalate complex issues to senior technicians as needed.
• Configure, deploy, image, and maintain computers and mobile devices.
• Support hardware refresh initiatives and end-user communications.
• Manage hardware inventory and device lifecycle records.
• Ensure devices meet security standards and configurations.
• Assist with badge access systems and security cameras.
• Support user account administration and password resets.
• Coordinate with departments and vendors to resolve interruptions.

Skills

Windows OS

Active Directory

Microsoft 365

Device imaging

Intune

Troubleshooting

Communication

Independent work

IT support

Pre-employment screening

Education

Associate degree in IT/CS

Tools

Microsoft Intune

Job description

Davis H. Elliot Company, Inc. is seeking a Service Desk Analyst II to provide intermediate-level technical support across the organization.

You will troubleshoot hardware, software, Microsoft 365, network, and mobile device issues while supporting device lifecycle management and security practices. The ideal candidate has 2–4 years of IT support experience, solid knowledge of Windows and AD, and the ability to work independently and with teams.