Service Desk Analyst II - Employee-Owned IT Support

Elliot Services; Lexington (KY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Short-Term Disability

Long-Term Disability Insurance

401K with company match

Employee Stock Ownership Program

Paid Vacation

Job summary

Davis H. Elliot Company, Inc. is seeking a Service Desk Analyst II to provide intermediate technical support across the organization.

You will troubleshoot hardware, software, Microsoft 365, network, and mobile device issues while supporting device lifecycle management and security‑related technologies. The role requires strong problem‑solving skills, customer focus, and the ability to work independently while collaborating with IT teams.

Qualifications

• 2-4 years of information technology support or help desk experience.
• Strong knowledge of Windows OS and troubleshooting methodologies.
• Working knowledge of Active Directory and Microsoft 365 administration fundamentals.
• Experience imaging, configuring, deploying desktop, laptop, and mobile devices.
• Experience using Microsoft Intune or similar endpoint management solution.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills; able to explain technical concepts to non-technical users.
• Ability to work independently and exercise good judgment.
• Pre-employment screenings including background and drug testing.

Responsibilities

• Provide intermediate-level technical support for Windows, Microsoft 365, hardware, printers, and mobile devices.
• Troubleshoot software, hardware, account access, and connectivity issues.
• Diagnose and resolve Microsoft 365, Windows, and network issues of moderate complexity.
• Document support activities and resolutions in the ticketing system.
• Escalate complex issues to senior technical resources as needed.
• Configure, deploy, image, and maintain computers and mobile devices.
• Support device lifecycle management and hardware refresh initiatives.
• Coordinate with departments and vendors to resolve service interruptions.
• Maintain technical documentation and SOPs.

Skills

Windows troubleshooting

Active Directory

Microsoft 365 administration

Intune / endpoint management

Device imaging & deployment

Analytical problem solving

Effective communication

Independent work

Education

Associate degree in IT or CS

CompTIA Network+ (beneficial)

Tools

Microsoft Intune

Endpoint management tools

Identity & access management

Microsoft 365 admin center

Job description

Davis H. Elliot Company, Inc. is seeking a Service Desk Analyst II to provide intermediate technical support across the organization.

You will troubleshoot hardware, software, Microsoft 365, network, and mobile device issues while supporting device lifecycle management and security‑related technologies. The role requires strong problem‑solving skills, customer focus, and the ability to work independently while collaborating with IT teams.