Service Desk Analyst I: Level-1 Tech Support & Growth

ePlus Technology, inc.; Virginia Beach (VA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

401(k) eligibility

Employee stock purchase program

Paid time off

Job summary

ePlus Technology, inc. is seeking a Service Desk Analyst I to handle Level 1 technical support calls and emails for customers in the Virginia Beach area. The role emphasizes reliable service, issue tracking, and timely resolution while collaborating with a team.

A camera-enabled, reliable internet connection is required for remote/hybrid options. Candidate should have at least one year of customer service experience and be motivated to grow technical skills, with proficiency in MS Office and

Qualifications

• One year of Customer Service experience required.
• Knowledge of MS Excel, Word, Outlook.
• Knowledgeable in use of call tracking applications; ServiceNow experience a plus.
• Two years of Service Desk / Help Desk experience.

Responsibilities

• Provide excellent customer service to our customers, at all times.
• Respond to customer inquiries in person, electronically and via phone.
• Troubleshoot, problem solve and resolve customer issues.
• Document, track and monitor problems to ensure resolution in a timely manner.
• Work in a team environment and participate positively with the team.
• Update customers when issues are resolved.
• Update relevant issue tracking systems appropriately.
• Mentor and/or train Service Desk Analyst’s.

Skills

Customer Service

Technical Support

Communication

MS Office

Problem Solving

Tools

ServiceNow

Job description

ePlus Technology, inc. is seeking a Service Desk Analyst I to handle Level 1 technical support calls and emails for customers in the Virginia Beach area. The role emphasizes reliable service, issue tracking, and timely resolution while collaborating with a team.

A camera-enabled, reliable internet connection is required for remote/hybrid options. Candidate should have at least one year of customer service experience and be motivated to grow technical skills, with proficiency in MS Office and