Night Shift Service Desk Analyst I

ePlus Technology, inc.; Virginia Beach (VA); On-site; USD 23,000 - 33,000; Full time

Job summary

ePlus Technology, inc. is seeking a Service Desk Analyst I to join our Virginia Beach team. The role involves answering technical support calls and emails, delivering Level 1 assistance, and ensuring timely problem diagnosis and resolution.

The candidate will work a 1am–10am EST shift, with emphasis on customer service, effective communication, and updating incident records. Familiarity with MS Office applications and call tracking tools is preferred.

Qualifications

• One year of Customer Service experience required.
• Must be motivated towards constantly improving technical skills.
• Knowledgeable in MS Excel, Word, Outlook.

Responsibilities

• Answer technical support calls and respond to emails (Level 1 support).
• Provide accurate problem diagnosis, tracking, and resolution.
• Update customers and issue tracking systems when issues are resolved.

Skills

Customer service

Technical troubleshooting

MS Excel

MS Word

MS Outlook

Tools

ServiceNow

Call tracking applications

Job description

ePlus Technology, inc. is seeking a Service Desk Analyst I to join our Virginia Beach team. The role involves answering technical support calls and emails, delivering Level 1 assistance, and ensuring timely problem diagnosis and resolution.

The candidate will work a 1am–10am EST shift, with emphasis on customer service, effective communication, and updating incident records. Familiarity with MS Office applications and call tracking tools is preferred.