Night Shift Service Desk Analyst I (Remote-Friendly)

ePlus inc.; Virginia Beach (VA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

401(k) eligibility

Employee stock purchase program

Paid time off benefits

Job summary

ePlus inc. is seeking a Service Desk Analyst I to handle Level 1 technical support calls and emails for our customer base in the Virginia Beach area. You will diagnose and describe issues, track them through resolution, and provide timely updates to customers.

The role requires reliable internet, occasional remote interaction on camera, and the ability to work the Monday–Friday 1am–10am EST shift. Compensation includes base salary with potential bonuses and benefits.

Qualifications

• High School diploma required
• One year of Customer Service experience
• Knowledge of MS Excel, Word, Outlook
• ServiceNow experience a plus
• Strong verbal communication skills
• Strong written communication skills

Responsibilities

• Provide excellent customer service to our customers, at all times
• Respond to customer inquiries in person, electronically and via phone
• Troubleshoot, problem solve and resolve customer issues
• Document, track and monitor problems to ensure resolution in a timely manner
• Work in a team environment and participate positively with the team
• Update customers when issues are resolved
• Update relevant issue tracking systems appropriately
• Mentor and/or train Service Desk Analyst’s

Skills

Verbal communication

Written communication

Customer service

Education

Associate degree

High School diploma

IT certification

Tools

MS Excel

MS Word

MS Outlook

ServiceNow

Job description

ePlus inc. is seeking a Service Desk Analyst I to handle Level 1 technical support calls and emails for our customer base in the Virginia Beach area. You will diagnose and describe issues, track them through resolution, and provide timely updates to customers.

The role requires reliable internet, occasional remote interaction on camera, and the ability to work the Monday–Friday 1am–10am EST shift. Compensation includes base salary with potential bonuses and benefits.