IT Service Desk Analyst I — Onsite & Remote Support

ePlus inc.; Houston (TX); On-site; USD 48,224,000 - 68,884,000; Full time

Benefits offered by this job

Medical benefits

401(k) and stock purchase program

Paid time off

Job summary

ePlus inc. in Houston, TX seeks a Service Desk Analyst I to provide onsite and remote Tier 1/2 support, resolve hardware and software issues, and assist with device imaging and deployment. The role emphasizes customer service and technical troubleshooting in a fast-paced IT environment.

Shift is Monday–Friday, 8am–5pm CST, with a rotating weekend 8am–5pm every five weeks and a requirement to reside in or near Houston. Beneficial ITSM familiarity and certifications are noted as plus.

Qualifications

• 2+ years of experience in a Service Desk or IT Support role.
• Strong knowledge of Windows OS and enterprise applications.
• Hands-on imaging/deployment experience (PXE Boot vs USB).
• Familiarity with Active Directory and admin accounts.
• Excellent troubleshooting, communication and customer service.

Responsibilities

• Provide onsite and remote Tier 1 and 2 support for hardware, software, and network issues.
• Troubleshoot and resolve incidents involving desktops, laptops, mobile devices, printers and peripherals.
• Perform imaging and reimaging of devices using PXE Boot or USB drive.
• Deploy and configure IS devices per standards.
• Support end users with setup, configuration, and troubleshooting of applications and systems.
• Document incidents, solutions, and procedures in the ticketing system.
• Collaborate with IT teams to escalate and resolve complex issues.
• Educate users on IT best practices and self-service tools.
• Support end user community Mon-Fri 8a-5p and rotate Sat-Sun 8a-5p every 5 weeks.

Skills

Onsite support

Windows OS

Imaging tools

Active Directory

Troubleshooting

Customer service

Tools

ServiceNow

Jira Service Desk

PXE Boot

Job description

ePlus inc. in Houston, TX seeks a Service Desk Analyst I to provide onsite and remote Tier 1/2 support, resolve hardware and software issues, and assist with device imaging and deployment. The role emphasizes customer service and technical troubleshooting in a fast-paced IT environment.

Shift is Monday–Friday, 8am–5pm CST, with a rotating weekend 8am–5pm every five weeks and a requirement to reside in or near Houston. Beneficial ITSM familiarity and certifications are noted as plus.