Service Desk Analyst I — Evening Tech Support

ePlus Technology, inc.; Virginia Beach (VA); On-site; USD 23,185 - 33,117; Full time

Job summary

ePlus Technology, inc. is seeking a Service Desk Analyst I to handle Level 1 technical support for customers in the Virginia Beach area. The position requires near-zip proximity and a Tuesday–Saturday 3:00 PM–12:00 AM EST shift.

The role involves phone and email support, issue diagnosis, and timely resolution. You will document issues, update customers, and participate in team training while supporting continuous skill development.

Qualifications

• One year of Customer Service experience required.
• Knowledgeable in MS Excel, Word, Outlook.
• Two years of Service Desk / Help Desk experience

Responsibilities

• Provide excellent customer service to our customers, at all times.
• Respond to customer inquiries in person, electronically and via phone.
• Troubleshoot, problem solve and resolve customer issues.
• Document, track and monitor problems to ensure resolution in a timely manner.
• Update customers when issues are resolved.
• Update relevant issue tracking systems appropriately.
• Mentor and/or train Service Desk Analysts

Skills

Customer service

Help desk

MS Office

Communication

Tools

ServiceNow

Job description

ePlus Technology, inc. is seeking a Service Desk Analyst I to handle Level 1 technical support for customers in the Virginia Beach area. The position requires near-zip proximity and a Tuesday–Saturday 3:00 PM–12:00 AM EST shift.

The role involves phone and email support, issue diagnosis, and timely resolution. You will document issues, update customers, and participate in team training while supporting continuous skill development.