Clinical Support Specialist

EvergreenHealth; Kirkland (WA); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Medical, vision and dental insurance

Health Savings Account

Flexible Spending Account

Life and disability insurance

Retirement plans (457(b) and 401(a)

Tuition assistance for undergraduate &

Paid Time Off/Vacation

Paid holidays

Free parking

Commuter benefits

Job summary

EvergreenHealth in Washington state seeks an Administrative Associate for Evergreen Home Care Services (EHCS) supporting phone operations, scheduling, intake, referral processing, and insurance case management to keep Home Health, Hospice and Palliative Care services running smoothly.

The role requires 2 years clerical experience, an associate degree, and familiarity with medical terminology; strong communication and multitasking skills are essential, with benefits and a supportive team

Qualifications

• Associate degree or equivalent combination of education and work experience.
• 2 years of clerical support experience in a medical field setting.
• Proficient in Medical Terminology.
• Knowledge of quality improvement initiatives.
• Knowledge and familiarity of contracts, including terms and rates.
• Excellent communication skills to effectively obtain information from patients, physicians, and other clients as needed.

Responsibilities

• Answers and routes all incoming calls for Home Care Services
• Performs scheduling for all clinical disciplines.
• Performs intake and referral support for all clinical disciplines.
• Performs insurance case management for all clinical disciplines.
• Performs other duties as assigned.

Skills

Medical terminology

Organizational skills

Communication skills

Multitasking

Interpersonal skills

Education

Associate degree or equivalent

Job description

Wage Range: $24.91 - $39.85 per hour

Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity

Job Summary

Responsibilities may include support in the areas of phone operator, scheduling, intake and referral or insurance case management, as needed, to facilitate the operations of Evergreen Home Care Services (EHCS) which includes Home Health, Hospice and Palliative Care.

Primary Duties

1. Answers and routes all incoming calls for Home Care Services
2. Performs scheduling for all clinical disciplines.
3. Performs intake and referral support for all clinical disciplines.
4. Performs insurance case management for all clinical disciplines.
5. Performs other duties as assigned.

License, Certification, Education or Experience

REQUIRED for the position:

• Associate degree or equivalent combination of education and work experience.
• 2 years of clerical support experience with a minimum of 1 year working in a medical field setting.
• Proficient in Medical Terminology.
• Knowledge of quality improvement initiatives.
• Knowledge and familiarity of contracts, including terms and rates.
• Must possess good organizational skills to be able to multitask and work well under pressure.
• Ability to function independently, establish priorities, and work productively.
• Ability to interact professionally and successfully with a diverse range of individuals and dispositions.
• Excellent communication skills to effectively obtain information from patients, physicians, and other clients as needed.

DESIRED for the position:2-3 years of medical field experience

Benefit Information

Choices that care for you and your family

At EvergreenHealth, we appreciate our employees' commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.

• Medical, vision and dental insurance
• On-demand virtual health care
• Health Savings Account
• Flexible Spending Account
• Life and disability insurance
• Retirement plans (457(b) and 401(a) with employer contribution)
• Tuition assistance for undergraduate and graduate degrees
• Federal Public Service Loan Forgiveness program
• Paid Time Off/Vacation
• Extended Illness Bank/Sick Leave
• Paid holidays
• Voluntary hospital indemnity insurance
• Voluntary identity theft protection
• Voluntary legal insurance
• Pay in lieu of benefits premium program
• Free parking
• Commuter benefits

View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.