Service Desk Analyst

Community Care; New York (NY); On-site; USD 28,929 - 46,838; Full time

Job summary

Community Care Physicians in New York is seeking a full-time Service Desk Analyst to join our IT team. The role runs Monday through Friday, 8am to 5pm, for a 40-hour work week and focuses on delivering excellent user support.

Responsibilities include handling calls, troubleshooting Windows and Office, and managing user accounts. The position also involves on-call rotation and contributing to quality initiatives within Community Care Physicians. Competitive benefits are provided.

Responsibilities

• Answer calls from users within Community Care
• Troubleshoot Windows and Office
• User account administration
• Participate on a professional help desk, focused on providing exceptional customer support
• Use a wide variety of tools to deliver accurate data and information
• Ability to quickly transition from project work to incoming call(s)
• Suggest, support, and participate in the quality initiatives undertaken by Community Care Physicians
• Perform other related duties as delegated by immediate supervisor
• Work on-call on a rotational basis among Help Desk team

Job description

Our IT Department is looking for a full time Service Desk Analyst to join their team! This is a 40 hour position Monday - Friday: 8am - 5pm.

Responsibilities:

• Answer calls from users within Community Care
• Troubleshoot windows and office
• User account administration
• Participate on a professional help desk, focused on providing exceptional customer support
• Use a wide variety of tools to deliver accurate data and information
• Ability to quickly transition from project work to incoming call(s)
• Suggest, support, and participate in the quality initiatives undertaken by Community Care Physicians
• Perform other related duties as delegated by immediate supervisor
• Work on-call on a rotational basis among Help Desk team

Compensation: $21.00 - $34.00 hourly

Community Care Physicians offers competitive salaries and a comprehensive benefits package, including medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.