Information Technology Technician II

Evergreen Health; Buffalo (NY); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Comprehensive medical insurance plans

Dental and Vision coverage at no cost

Paid Time Off package

403(b) with a company match

Paid lunch breaks

Job summary

A healthcare organization in Buffalo, NY is looking for an experienced Information Technology Technician II. This role is responsible for supporting IT operations, managing user accounts, and ensuring seamless technology for staff. A qualified candidate should have an Associate's degree in Information Technology and at least four years of professional experience. The position offers competitive pay, comprehensive health benefits, and is not remote. Required skills include user support, communication, and technical troubleshooting.

Qualifications

• Minimum of four years of professional experience in IT support.
• Ability to work independently and cooperate across departments.
• CompTIA A+ or similar certification(s) preferred.

Responsibilities

• Provide user account creation and maintenance for organization systems.
• Support hardware and software for staff at all locations.
• Collaborate with clinical providers to understand their programs.

Skills

User account management

Computer hardware support

Software support

Audio-visual support

Communication skills

Technical troubleshooting

Vendor communication

Education

Associate's degree in Information Technology

Tools

Windows 11

Windows Server

Microsoft 365

Active Directory

Cisco phone systems

RingCentral

Job description

Join to apply for the Information Technology Technician II role at Evergreen Health

The Information Technology Technician II is responsible for providing assistance in the operations, support, and implementation of Information Technology for Evergreen Health. They provide maintenance and support for assigned IT systems and collaborate with other IT personnel to address staff computer logistics, phone systems, and new employee technology assignment and/or training.

Base pay range

$50,000.00/yr - $56,000.00/yr

At Evergreen and our affiliates, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.

Responsibilities

• Provides user account creation and maintenance for some organization systems, such as Microsoft 365, Active Directory, and Cisco phone systems.
• Works with staff at all locations of Evergreen Health to provide computer hardware, software support, or Audiovisual support.
• Provide maintenance and support for assigned IT systems.
• Works with IT staff to address staff computer moves, computer repairs, software installation, phone systems, and new employee technology assignments.
• Contacts appropriate technology vendors for hardware or software support when needed.
• Communicates regularly with IT staff regarding discovered issues and/or concerns as well as potential improvements to current systems.
• Collaborate closely with clinical providers to develop a thorough understanding of their programs and assist them in meeting their program goals.
• Enters data timely and accurately to promote patient care delivery and participates in ongoing QI/QA activities and training to improve patient experience.

Qualified Candidate

Qualified Candidate will have an Associate’s degree in Information Technology or related field with a minimum of four (4) years of professional experience working in the Information Technology field and providing support for computer hardware and software, including but not limited to: Windows 11, Windows Server Environments, and Microsoft 365. Candidate must be able to communicate clearly and professionally in writing and verbally, and demonstrate ability to work across multiple departments and aid with complex and escalated support requests. CompTIA A+ or similar certification(s) preferred. Experience with RingCentral is a plus. Candidate must be able to work autonomously; awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential.

Job Type: Full‑time; Monday – Friday 9 am–5 pm; Occasional travel to and from other Evergreen locations headquartered in downtown Buffalo. This is not a remote position

Required Education: Associates Required Experience: Information Technology, IT Support (4 years)

What Evergreen Health Offers You:

• Multiple comprehensive medical health insurance plans for you to choose from
• Dental and Vision coverage at no cost to you
• Paid Time Off package that equals 4 weeks of time in your first year
• 403(b) with a generous company match
• Paid lunch breaks

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Hospitals and Health Care

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