Service Desk Analyst

Computer Aid Inc.; Needham (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in Needham, Massachusetts seeks a full-time Service Desk Analyst. The role is focused on providing technical support, ensuring IT asset management, and compliance with data sanitization standards. Ideal candidates will have 3-5 years of relevant experience in a customer-facing technical support role.

Qualifications

• 3-5 years of experience in an IT organization.
• Demonstrated experience resolving software and hardware problems.

Responsibilities

• Responsible for receiving requests and providing technical support.
• Catalog IT assets and ensure compliance with standards.
• Wipe devices for data sanitization.

Skills

Technical support

Customer service

Problem-solving

Job description

Job ID Number

R5407

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

Responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests

Job Description

We are looking for a Service Desk Analyst. This position will be full-timeand onsite contract role in Needham, Massachusetts.This position is 36 hours per week Monday through Thursday with Friday off.

Candidates must be able to come into the office 4 days a week Monday through Thursday.

What You’ll Do

Inventory & Assessment

• Catalog all IT assets in the existing closets

• Identify devices for retention, decommissioning, or recycling

Data Sanitization

• Wipe all laptops following industry standards (NIST 800-88)

• Provide certification of data erasure for compliance

• Ensure no recoverable data remains before disposal

Equipment Relocation

• Move IT assets from the 2nd-floor closets to the 1st-floor secure closet

• Organize equipment efficiently within the reduced space

• Confirm proper labeling in the new IT closet

Recycling & Disposal

• Work with a certified e-waste recycler for environmentally responsible disposal

• Confirm that all hardware components are recycled or disposed of per regulations (NIST 800-88)

• Recycling company provides documentation of the disposal assets to the company

Documentation & Additional Tasks

• Ensure compliance with company and regulatory standards using form NIST 800-88

• Prepping and Shipping out laptops to employees

• Checking in returned laptops for inventory and processing

• Working on task-related tickets

What You'll Need

Required

• Minimum of 3-5 years of experience within an IT organization, in a technical support and customer-facing role

• Demonstrated experience resolving software and hardware problems within a technical environment

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.