Service Desk Analyst

TEK Systems; Menasha (WI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability (short & long-term)

Health Savings Account

Transportation benefits

Employee Assistance Program

Time Off (PTO)

Job summary

TEKsystems is seeking a Service Desk Analyst to provide day-to-day technical support onsite in Menasha, Wisconsin. The role focuses on troubleshooting, user interaction, and delivering strong customer service in a fast-paced environment.

Responsibilities include handling Level 1 requests via phone, ticketing system, and chat; resolving common issues like password resets and software installs; and maintaining tickets in ServiceNow with clear communication and timely follow-up.

Qualifications

• 1+ year of experience in a service desk, help desk, or technical support role.
• Experience troubleshooting Microsoft 365 and Active Directory.
• Experience supporting users in a Windows desktop environment.
• Strong troubleshooting, documentation, and communication skills.
• Customer-focused mindset in a user-facing role.

Responsibilities

• Serve as the first point of contact for end-user technical issues.
• Respond to Level 1 support requests via phone, ticketing system, chat, and other intake methods.
• Troubleshoot common issues such as password resets, software installs, and basic desktop support.
• Document, update, and manage tickets in ServiceNow.
• Escalate more complex issues to higher-tier support as needed.
• Provide clear communication and follow-up to ensure user satisfaction.
• Deliver courteous, professional customer service at all times.
• Troubleshoot and diagnose basic hardware, software, and peripheral issues using documented procedures.
• Perform minor fixes and assist with general application support.
• Explain technical processes and solutions in a way users can understand.
• May assist with project planning, testing, or training support for new initiatives.

Skills

Customer service

Troubleshooting

Communication

End-user support

Tools

Microsoft 365

Active Directory

Windows

Job description

TEKsystems is hiring for a Service Desk Analyst to provide day‑to‑day technical support to end users onsite in Menasha, WI. This role is ideal for someone who enjoys troubleshooting, working directly with users, and delivering strong customer service.

Schedule & Location

• Monday–Friday, 7:00 AM – 4:00 PM

What You’ll Be Doing

• Serve as the first point of contact for end-user technical issues
• Respond to Level 1 support requests via phone, ticketing system, chat, and other intake methods
• Troubleshoot common issues such as password resets, software installs, and basic desktop support
• Document, update, and manage tickets in ServiceNow
• Escalate more complex issues to higher-tier support as needed
• Provide clear communication and follow-up to ensure user satisfaction
• Deliver courteous, professional customer service at all times

Additional Responsibilities

• Troubleshoot and diagnose basic hardware, software, and peripheral issues using documented procedures
• Perform minor fixes and assist with general application support
• Explain technical processes and solutions in a way users can understand
• May assist with project planning, testing, or training support for new initiatives

What We’re Looking For

• 1+ year of experience in a service desk, help desk, or technical support role (required)
• Working knowledge troubleshooting Microsoft 365 and utilizing Active Directory
• Experience supporting users in a Windows desktop environment
• Strong troubleshooting, documentation, and communication skills
• Customer-focused mindset with the ability to work in a user-facing role

Job Type & Location

This is a Contract position based out of Menasha, WI.

Pay and Benefits

The pay range for this position is $20.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Menasha,WI.

Application Deadline

This position is anticipated to close on Sep 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.