Desktop Support

TEKsystems; Madison (WI); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Job summary

TEKsystems is seeking a Desktop Support Technician in Madison, WI to deliver frontline IT support for hardware, software, and Microsoft 365 issues. This contract role centers on timely problem solving, strong customer service, and clear communication within a fast-paced enterprise environment.

You will assist with onboarding, device deployment, and ticket management while collaborating with the local IT team to uphold security and IT policies.

Qualifications

• Basic knowledge of Windows 11 operating systems and desktop support concepts.
• Familiarity with Microsoft 365 applications including Outlook, Teams, Word, Excel, PowerPoint.
• Experience with, or willingness to learn, ServiceNow or other IT service management/ticketing platforms.
• Strong customer service, interpersonal, and communication skills.

Responsibilities

• Provide first-level support for desktops, laptops, printers, mobile devices, and other peripheral equipment.
• Troubleshoot and resolve issues related to Windows 11, Microsoft 365, Outlook, Teams, OneDrive, and Office apps.
• Document incidents, service requests, troubleshooting steps, and resolutions in ServiceNow.
• Install, configure, deploy, and support desktops, laptops, monitors, printers, and end-user hardware.
• Support onboarding, workstation setups, hardware refreshes, relocations.
• Assist with user account maintenance, password resets, and basic access requests.
• Follow IT support processes and knowledge base documentation.
• Escalate complex issues to appropriate support teams.

Skills

Windows 11

Microsoft 365

Customer service

Troubleshooting

Communication

Organization

Independence

Education

Associate degree or technical certification in IT

Tools

ServiceNow

Job description

Description

We are hiring for a Desktop Support Technician to provide front-line technical support to employees in a corporate environment in Madison, Wisconsin, serving as a primary resource for hardware, software, and Microsoft 365-related issues. This role combines hands-on troubleshooting with exceptional customer service to ensure users receive timely and effective technology support. As a member of our local IT team, you'll gain valuable experience supporting enterprise systems and technologies while building a strong technical foundation for long-term career growth. This is an excellent opportunity for an early-career IT professional looking to develop their skills in a collaborative, fast-paced enterprise environment.

Key Responsibilities

• Provide first-level support for desktops, laptops, printers, mobile devices, and other peripheral equipment.
• Troubleshoot and resolve common issues related to Windows 11, Microsoft 365, Outlook, Teams, OneDrive, and other Office applications.
• Document incidents, service requests, troubleshooting steps, and resolutions within ServiceNow.
• Install, configure, deploy, and support desktops, laptops, monitors, printers, and other end-user hardware.
• Support new hire onboarding, workstation setups, hardware refresh initiatives, equipment replacements, and employee relocations.
• Assist with user account maintenance, password resets, and basic access-related requests.
• Follow established IT support processes, procedures, and knowledge base documentation.
• Escalate complex technical issues to appropriate support teams when required.
• Deliver a high level of customer service while communicating effectively with users at all levels of the organization.
• Meet established service levels and ticket resolution goals.
• Contribute to the creation and maintenance of support documentation and knowledge articles.
• Adhere to all company IT policies, security standards, and compliance requirements.

Required Skills & Qualifications

• Basic knowledge of Windows 11 operating systems and desktop support concepts.
• Familiarity with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.
• Experience with, or willingness to learn, ServiceNow or other IT service management/ticketing platforms.
• Strong customer service, interpersonal, and communication skills.
• Ability to troubleshoot common hardware, software, and connectivity issues.
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
• Team-oriented mindset with a desire to learn and grow within the IT field.
• Ability to follow documented procedures and work independently when needed.

Preferred Qualifications

• Prior experience in a Help Desk, Desktop Support, Technical Support, or other customer-facing IT support role.
• Associate degree, technical certification, or coursework in Information Technology, Computer Science, or a related field.
• Exposure to enterprise environments, Active Directory, Microsoft 365 administration, device deployment tools, or endpoint management solutions is a plus.

Job Type & Location

This is a Contract position based out of Madison, WI.

Pay And Benefits

The pay range for this position is $22.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position is anticipated to close on Sep 24, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.