Service Desk Analyst

Lynn Rodens; Bend (OR); On-site; USD 35,000 - 50,000; Full time

Job summary

Lynn Rodens in Bend, Oregon, is seeking a Help Desk Analyst to join a dynamic team in a world-class enterprise environment. The ideal candidate will have a minimum of 1 year of customer service and help desk experience, paired with strong communication skills and a passion for technology.

Key responsibilities include troubleshooting login issues and resolving hardware problems. Various shifts are available, making this an exciting opportunity to grow within a supportive team. Local candidates from Bend are preferred.

Qualifications

• 1+ year of Customer Service experience.
• Approximately 1 year of Help Desk experience.
• Exceptional communication skills with a focus on customer service.
• Hands-on experience with PC peripherals.

Responsibilities

• Troubleshoot password resets and resolve login issues promptly.
• Diagnose and resolve hardware issues, including keyboards, mice, and screens.

Skills

Customer Service experience

Help Desk experience

Google Suite proficiency

Microsoft Office proficiency

Windows troubleshooting

Technical support

Job description

Are you ready to join a dynamic team of Help Desk Analysts in a world‑class enterprise environment? If you're passionate about technology, possess excellent communication skills, and have a servant mentality, we want to hear from you!

Key Responsibilities

• Troubleshoot password resets and resolve login issues promptly.
• Diagnose and resolve hardware issues, including keyboards, mice, and screens.

Requirements

• MUST have 1 year or more of Customer Service experience.
• Must have approximately 1 year of Help Desk experience.
• Must be local to Bend.
• Exceptional communication skills with a strong focus on customer service.
• Hands‑on experience in supporting PC peripherals such as keyboards, printers, and mice.
• Proficiency in Google Suite (Gmail, Docs, Sheets, Slides) and Microsoft Office 2007 (Excel, Word, PowerPoint, Outlook).

Shift Availability

• Various shifts available from Monday to Saturday, ranging from 5 am to 9 pm.

Skills and Qualifications

• Proficiency in help desk support, Windows troubleshooting, and technical support.
• Strong phone and communication skills.
• Energetic and driven personality, a perfect fit for our team!

Experience Level

• Entry Level