Service Desk Analyst

TEKsystems; Arkansas; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO / Vacation or Sick Leave

Job summary

TEKsystems is seeking candidates to join a contract-to-hire help desk team in Lowell, AR. The roles require self-motivation and an engineering mindset with shifts including 7am-4pm and 2pm-11pm for multiple resources.

Responsibilities include supporting field technicians, capturing project data, and configuring network equipment. Ideal candidates will have experience with remote support via phone/chats, proficiency in ServiceNow, and knowledge of networking and CCTV systems.

Qualifications

• Experience in help desk, NOC, or technical support environments.
• Industry certifications such as CompTIA Network+, A+, CCNA Security+ preferred.
• Knowledge of enterprise networking and structured cabling.

Responsibilities

• Provide service and troubleshooting support to field techs via phone, chats, and emails.
• Capture data from projects including check-in/out times and validating work completion documentation.
• Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
• Oversee installation, configuration, maintenance, and troubleshooting of networked end-user hardware, software, and peripherals.
• Follow project documentation to ensure proper execution of project support requirements.

Skills

Support

Troubleshooting

Customer service

Technical support

Phone support

Tools

ServiceNow

Job description

Job Description

Job Description

Description

Our customer is looking to add to their help desk team. These individuals will need to be self motivated and have an engineering mindset. Current needs: 1st Shift: 7 am - 4 pm 2 resources Mid-day shift: 2 pm – 11 pm 2 resources Help Desk - Primary Duties and Responsibilities:

• Works in close coordination with project managers and field technicians on customer-facing projects.
• Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
• Ability to follow project documentation to ensure proper execution of project support requirements.
• Provide service and troubleshooting support to field techs via phone, chats, and emails.
• Implement, change, and create processes for different project needs when they arise.
• Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
• Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices
• Ability to execute and or create programs and scripts.
• Remotely configure/verify port configurations and network settings.
• Assist with any other technical needs that we can meet for the teams as they arise.
• Adhere to all required project safety requirements.
• Excellent written and verbal communication skills.
• Exceptional problem-solving skills.
• Strong attention to detail, organizational, and follow-up skills.
• Efficiently read and decipher manufacturer instructions.
• Experience with Network switch programming.
• IP camera programming experience.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Operational knowledge of Virtual Desktop Infrastructure (VDI)
• Operational knowledge of switch configuration and programming.
• Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV.
• Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.

Skills

Support, Troubleshooting, Customer service, Technical support, Help desk, Help desk support, Service desk, Phone support, Servicenow

Top Skills Details

Support,Troubleshooting,Customer service,Technical support,Help desk

Additional Skills & Qualifications

Preferred Qualifications Experience in help desk, network operations center (NOC), or technical support environments. Industry certifications such as: CompTIA Network+ CompTIA A+ CCNA Security+ Manufacturer-specific networking or CCTV certifications Experience supporting enterprise networking and structured cabling projects. Knowledge of network security best practices. Additional Responsibilities Provide technical assistance and support for special projects as needed. Participate in after-hours support activities when required. Perform other duties and responsibilities as assigned by management to support business and operational objectives.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Lowell, AR.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lowell,AR.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partners