Service Desk Analyst – Networking & IT Support

TEKsystems

Arkansas

On-site

USD 23,000 - 32,000

Full time

14 days+

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Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO / Vacation or Sick Leave

Job summary

TEKsystems is seeking candidates to join a contract-to-hire help desk team in Lowell, AR. The roles require self-motivation and an engineering mindset with shifts including 7am-4pm and 2pm-11pm for multiple resources.

Responsibilities include supporting field technicians, capturing project data, and configuring network equipment. Ideal candidates will have experience with remote support via phone/chats, proficiency in ServiceNow, and knowledge of networking and CCTV systems.

Qualifications

Experience in help desk, NOC, or technical support environments.
Industry certifications such as CompTIA Network+, A+, CCNA Security+ preferred.
Knowledge of enterprise networking and structured cabling.

Responsibilities

Provide service and troubleshooting support to field techs via phone, chats, and emails.
Capture data from projects including check-in/out times and validating work completion documentation.
Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
Oversee installation, configuration, maintenance, and troubleshooting of networked end-user hardware, software, and peripherals.
Follow project documentation to ensure proper execution of project support requirements.