RR Desktop Support Technician

TEKsystems; Village of Patchogue (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account (HSA)

Transportation benefits

PTO / Time Off

Job summary

TEKsystems is seeking an experienced End User Device Support specialist to deploy and support desktop PCs, printers, and related hardware in Patchogue, NY. The role focuses on Windows 11 upgrades, imaging, and device management, with strong customer service emphasis.

You will communicate technical concepts clearly, assist end users and help desk staff, and work within IT policies while maintaining security standards.

Qualifications

• 35 hour work week Sunday - Thursday 11PM - 7 AM
• Customer Service skills
• Ability to work in a team environment
• Honesty and Strong Work Ethic
• Healthcare experience is a nice to have
• A+ Certification is a plus
• Bachelors degree is a requirement

Responsibilities

• Provide one-on-one instructions and guidance to end users and the help desk on hardware/software use and procedures.
• Communicate technical terms and MCIT policies to end users in a service-oriented way.
• Maintain exemplary customer service across all organizational levels and follow established guidelines for consistent messages.
• Perform troubleshooting and configuration of End User devices (PC/Mac, printers, LAN, AV, video conferencing, phones).
• Deploy and upgrade Windows 11, imaging and deployment tasks, and device management (Intune/MDM).
• Log journal entries, monitor desktop queues, and close tickets within service levels.

Skills

Desktop

Troubleshooting

Active directory

Windows 11

Imaging

Deployment

Office 365

Technical support

Customer service

Windows

Hardware

Windows 10

Top Skills

Education

Bachelors degree

Tools

A+ Certification

Job description

Description

Computer imaging and upgrades. PCs and printer deployment. Windows 11 upgrades. Wyse terminal setup and configuration. MDM migrations (Intune) Clinical software installations. Customer service and communication Demonstrate an ability to communicate technical terms, MCIT policies, and difficult messages to end users in a service oriented fashion. Provide one-on-one instructions/training/guidance to end users and the help desk on use of hardware/software and standard procedures. Provide exemplary customer service across all levels of the organization; embrace a never-say-no attitude when addressing customer issues. Follow established guidelines and standards to communicate consistent messages aligned with other members of MCIT. Technical Skills (End User Device administration/configuration/support/ troubleshooting, Use of tools and utilities): Critically analyze system failures and quickly determine remedies so as to provide for smooth workflow for daily staff activities. Perform checkpoint rounds throughout the environment to ensure all equipment is operational. Ensure that electronic and physical security policies for computers, data, and IT infrastructure are adhered to. Responsible for the implementation, installation, maintenance and support of End User Infrastructure Support equipment, software and connectivity for PDA's, PCs - Macintosh, PC/Workstation, printers, LAN, AV, Video conferencing, telephone. Responsible to solve typical software and hardware problems and malfunctions on these systems. Act as a technical resource to clients in making hardware and software acquisition recommendations. Perform pro-active diagnostic checks on desktop computers to maintain machine capabilities and freedom from viruses. Responsible to assist with creation and maintenance of written documentation on problem solutions, tool configurations and end user documentation. Monitor the assigned desktop queue(s) in the Front Range ticket system. Log real time written journal entries documenting actions taken on all ticket requests. Close tickets within established service levels. Be compliant with all responsibilities and administrative tasks: Innotas, timely journal entries, use of standard email templates, etc. Assist and participate in implementing and planning small projects or projects that are specific to the tech's assigned department. Involved in the installation, rollout, and/or upgrade of new software, hardware, systems, servers, networks, etc. Responsible to resolve specified number of tickets per day. Responsible to resolve percentage of monthly tickets at desktop site using mobile tools and devices. Responsible to close tickets in a timely manner while striving to reduce the mean time to resolve each issue.

Skills

Desktop, Troubleshooting, Active directory, Windows 11, Imaging, Deployment, Office 365, Technical support, Customer service, Windows, Hardware, Windows 10

Top Skills Details

Desktop,Troubleshooting,Active directory,Windows 11,Imaging,Deployment

Additional Skills & Qualifications

The shift will be a 35 hour work week Sunday - Thursday 11PM - 7 AM Customer Service skills, Ability to work in a team environment, Honesty and Strong Work Ethic. Healthcare experience is a nice to have A+ Certification is a plus Bachelors degree is a requirement

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Patchogue, NY.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Patchogue, NY.

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a fully onsite position in Patchogue,NY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.