Service Designer — Human-Centered Design for Federal Programs

Steampunk; Bloomington (IL); On-site; USD 85,000 - 150,000; Full time

Job summary

Steampunk in Bloomington is seeking a Service Designer to guide government clients through our Design Intelligence framework. You will lead discovery, map journeys, and craft insights that shape enterprise strategies and user experiences.

You will collaborate with multidisciplinary teams in an Agile setting, conducting workshops and interviews to translate research into actionable design and roadmaps. A portfolio demonstrating depth in HCD and service design is essential.

Qualifications

• 4+ years of experience in human centered design, service design, and/or customer experience design.
• Current portfolio demonstrating ideology, methods, tools, skills, and craft.
• Thorough knowledge and demonstrated experience conducting primary and secondary research including stakeholder and user interviews, design-thinking and co-creation workshops.
• Experience on a scrum team within the Agile delivery framework and integrating research into technical sprints including writing stories and story pointing.
• Proficiency with Adobe Creative Suite, Mural and Lucidchart.
• Strong collaboration across multidisciplinary teams including UX/UI designers, technologists and engineers.
• Excellent written communication and presentation skills.

Responsibilities

• Participate in all aspects of discovery to understand client mission, goals, stakeholders, users and journeys.
• Conduct workshops and interviews to frame pain points and opportunities; define problem statements.
• Synthesize research and data to communicate insights and inform strategy and roadmaps.
• Create journey maps, service blueprints, vision roadmaps, personas, and ecosystem maps.
• Collaborate and communicate needs on a cross functional team within an Agile environment.
• Understand technology constraints and how research informs technical decisions.
• Ensure all deliverables across projects are produced at the highest quality.

Skills

Human-centered design

Service design

Customer experience design

Portfolio development

Agile delivery

Cross-functional collaboration

Written communication & presentation

Education

Degree or equivalent in HCD / service design

Tools

Adobe Creative Suite

Mural

Lucidchart

Job description

Steampunk in Bloomington is seeking a Service Designer to guide government clients through our Design Intelligence framework. You will lead discovery, map journeys, and craft insights that shape enterprise strategies and user experiences.

You will collaborate with multidisciplinary teams in an Agile setting, conducting workshops and interviews to translate research into actionable design and roadmaps. A portfolio demonstrating depth in HCD and service design is essential.