Senior Service Designer for Government Programs

Steampunk, Inc.; McLean (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Steampunk, Inc. is seeking a Service Designer to guide government clients through our Design Intelligence framework, applying human-centered methods to solve end-to-end organizational and experience challenges.

You will lead discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, ensuring their needs are met within proposed solutions.

Qualifications

• 6+ years of experience in human-centered design, service design, and/or customer experience design.
• Current portfolio demonstrating ideology, methods, tools, skills, and craft.
• Thorough knowledge and demonstrated experience conducting primary and secondary research including stakeholder and user interviews, design-thinking and co-creation workshops.

Responsibilities

• Lead discovery sessions with government clients to uncover pain points and opportunities.
• Create journey maps, service blueprints, personas, and roadmaps to articulate needs and actionable recommendations.
• Synthesize research insights and communicate them to shape mission, strategy, and experience visions.
• Collaborate on a cross-functional team within an Agile environment to deliver customer-centric solutions.
• Understand and translate research into design decisions across technology platforms and environments.

Skills

Human-centered design

Service design

User interviews

Agile/Scrum

Stakeholder collaboration

Communication skills

Education

Degree in HCD/Service Design

Tools

Adobe Creative Suite

Mural

Lucidchart

Job description

Steampunk, Inc. is seeking a Service Designer to guide government clients through our Design Intelligence framework, applying human-centered methods to solve end-to-end organizational and experience challenges.

You will lead discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, ensuring their needs are met within proposed solutions.