Service Designer

Insight Global; United States; Remote; USD 69.000 - 90.000; Vollzeit

Zusammenfassung

Insight Global is seeking a Service Designer to improve complex customer and internal experiences. You will create service blueprints, journey maps, and current/future-state process documentation while partnering with Product, Technology, Sales, and cross-functional stakeholders.

The role delves into frontstage and backstage processes, uncovering systems and handoffs to translate findings into actionable designs.

Qualifikationen

• Experience creating service blueprints, journey maps, or complex process maps.
• Ability to document current-state workflows and design future-state processes.
• Solid understanding of frontstage and backstage service processes.
• Ability to uncover systems, dependencies, ownership, handoffs, and non-digital workflows.
• Experience conducting stakeholder interviews across multiple business or tech groups.
• Strong workshop and cross-functional facilitation skills.
• Ability to translate qualitative findings into actionable service designs.
• Strong visual and written communication skills, with familiarity with Figma and Claude AI.

Aufgaben

• Map end-to-end Product team onboarding processes across teams, systems, and workflows.
• Develop detailed customer journey maps and service blueprints.
• Document current-state workflows across Sales, Technology, Product, and other groups.
• Conduct stakeholder interviews to understand existing processes.
• Identify systems, dependencies, cross-functional handoffs, and behind-the-scenes processes.
• Map and improve Product team onboarding processes.
• Facilitate workshops and working sessions with cross-functional teams.
• Use Figma and AI tools such as Claude to support service design and documentation efforts.

Kenntnisse

Service blueprints

Journey maps

Process maps

Stakeholder interviews

Workshop facilitation

Figma

Claude AI

Visual communication

Written communication

Tools

Figma

Claude AI

Jobbeschreibung

Location: Remote in the US - Must be able to work EST/CST hours.

Duration: 6-11 Month Contract

Pay Rate: $50-$65/Hour

Job Description:

Insight Global is seeking a Service Designer for a top client looking to improve complex customer and internal experiences. This individual will create service blueprints, customer journey maps, and detailed current-state/future-state process documentation while partnering closely with Product, Technology, Sales, and other cross-functional stakeholders. The ideal candidate can dig beneath the customer-facing experience to uncover the systems, dependencies, handoffs, and operational processes that drive it, then translate those findings into clear and actionable future-state designs. This is an excellent opportunity for a Service Designer who enjoys solving complex process challenges and facilitating alignment across teams.

Day-to-Day:

• Map end-to-end Product team onboarding processes across teams, systems, and workflows.
• Develop detailed customer journey maps and service blueprints
• Document current-state workflows across Sales, Technology, Product, and other stakeholder groups
• Conduct stakeholder interviews to understand existing processes
• Identify systems, dependencies, cross-functional handoffs, and behind-the-scenes processes affecting the customer experience
• Map and improve Product team onboarding processes
• Facilitate workshops and working sessions with cross-functional teams
• Use Figma and AI tools such as Claude to support service design and documentation efforts

Must-Haves:

• Hands-on experience creating service blueprints, journey maps, or complex process maps.
• Experience documenting complex current-state workflows and designing future-state processes.
• Strong understanding of frontstage and backstage service processes.
• Ability to uncover systems, dependencies, ownership, handoffs, and non-digital workflows.
• Experience conducting stakeholder interviews across multiple business or technology groups.
• Strong workshop and cross-functional facilitation skills.
• Experience translating qualitative findings into clear, actionable service or process designs.
• Strong visual and written communication skills.
• Experience with Figma and AI tools such as Claude

Plusses:

• Experience using Claude for service design, research, or documentation
• Experience working closely with Product organizations
• Experience mapping processes that span both the customer-facing experience and internal operations