Service Designer

Visionaire Partners; Atlanta (GA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive contractor benefits

401k with up to 4% match

Medical, dental, vision

Life insurance & disability

Flexible Spending Accounts

Job summary

Visionaire Partners, LLC. is seeking a Staff/Principal Service Designer to shape experiences across multi-channel ecosystems. Lead end-to-end service design, map journeys, and craft artifacts that unify organizations around customer needs.

The role emphasizes research synthesis, executive-level storytelling, and cross-functional collaboration with Product, Engineering, and Operations. You will operate in a hybrid environment, three days a week in the Smyrna/Vinings area, and you should be ready

Qualifications

• 3+ years of mix of experience with Service Design and an Enterprise or Consulting background.
• Strong proficiency in Miro for developing service blueprints, journey maps, and collaborative ideation.
• Strong track record of translating complex qualitative insights, quantitative behavioral metrics, and enterprise business requirements into actionable experience frameworks.
• Advanced PowerPoint (PPT) skills to create and deliver compelling executive-level strategy decks.
• Strong proficiency in Jira for managing tasks and collaborating within agile workflows.
• Foundational knowledge or working experience with Figma.
• Outstanding verbal and written communication skills, with a focus on storytelling and stakeholder management.
• Demonstrated capability to bring structure, focus, and actionable roadmaps to ambiguous, large-scale customer and operational challenges
• Advanced stakeholder management and workshop facilitation skills, with demonstrated success aligning cross-disciplinary teams and influencing senior leaders.
• Must be able to share portfolio

Responsibilities

• Lead end-to-end service design and user experience initiatives across complex digital platforms and dedicated service channels.
• Architect and evolve foundational service design artifacts—including end-to-end customer journey maps, service blueprints, and ecosystem models to establish shared organizational clarity.
• Synthesize qualitative customer research, behavioral data, and business inputs to identify critical friction points and opportunities for interconnected experiences.
• Facilitate cross-functional discovery sessions, alignment workshops, and strategic co-design sprints with Product, Engineering, UX Research, and business operations.
• Map and clarify complex operational dependencies between frontstage customer interactions and backstage fulfillment/store systems.
• Partner with enterprise leadership to advocate for and influence customer experience roadmaps, strategy, and investment priorities without direct authority.

Skills

Service design

Miro

Executive storytelling

Stakeholder management

Jira

PowerPoint

Figma

Portfolio

Tools

Miro

PowerPoint

Jira

Figma

Job description

Are you ready to shape the future of how professional contractors and builders run their businesses?

Join our User Experience Team to tackle high-impact, complex challenges for one of our highest-priority customer segments. As a Staff/Principal Service Designer, you will zoom out to connect the dots across our multi-channel ecosystems.

RESPONSIBILITIES:

• Lead end-to-end service design and user experience initiatives across complex digital platforms and dedicated service channels.
• Architect and evolve foundational service design artifacts—including end-to-end customer journey maps, service blueprints, and ecosystem models to establish shared organizational clarity.
• Synthesize qualitative customer research, behavioral data, and business inputs to identify critical friction points and opportunities for interconnected experiences.
• Facilitate cross-functional discovery sessions, alignment workshops, and strategic co-design sprints with Product, Engineering, UX Research, and business operations.
• Map and clarify complex operational dependencies between frontstage customer interactions and backstage fulfillment/store systems.
• Partner with enterprise leadership to advocate for and influence customer experience roadmaps, strategy, and investment priorities without direct authority.

This is a tremendous opportunity to be part of a large organization that believes in promoting talent from within. They are well-funded and willing to invest in the most cutting-edge technology and trends! This is a 12-month contract with potential to extend or convert to associate.

In this role, you will be working a hybrid model 3 days a week in the office in the Smyrna/Vinings area.

Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.

REQUIRED SKILLS:

• 3+ years of mix of experience with Service Design and an Enterprise or Consulting background
• Strong proficiency in Miro for developing service blueprints, journey maps, and collaborative ideation.
• Strong track record of translating complex qualitative insights, quantitative behavioral metrics, and enterprise business requirements into actionable experience frameworks.
• Advanced PowerPoint (PPT) skills to create and deliver compelling executive-level strategy decks.
• Strong proficiency in Jira for managing tasks and collaborating within agile workflows.
• Foundational knowledge or working experience with Figma.
• Outstanding verbal and written communication skills, with a focus on storytelling and stakeholder management.
• Demonstrated capability to bring structure, focus, and actionable roadmaps to ambiguous, large-scale customer and operational challenges
• Advanced stakeholder management and workshop facilitation skills, with demonstrated success aligning cross-disciplinary teams and influencing senior leaders.
• Must be able to share portfolio

Must be eligible to work in the US without Visa sponsorship or transfer.