Service Design Lead - Alternative Products

JPMorgan Chase; New York (NY); Sur place; USD 85 000 - 110 000; Plein temps

Résumé du poste

JPMorgan Chase in New York is seeking a Client Service Delivery Associate within Asset Management, focusing on Alternative Products. You will apply service design to enhance client interactions and drive continual improvement across products and services.

You'll collaborate with leaders to develop reports, map customer journeys, and influence product strategy while balancing independent ownership with teamwork in a fast-paced environment.

Qualifications

• 3+ years of experience in financial services focusing on service design.
• Experience creating service blueprints and journey maps for diverse clients.
• Strong communication, collaboration, and attention to detail.

Responsabilités

• Work with leaders to create clear management reports showing results and budgets.
• Analyze data and prepare executive presentations using Microsoft Office.
• Design and improve service experiences and create service blueprints for features.
• Collaborate with teams to understand user needs and build accessible products.
• Create journey maps and service blueprints to visualize and improve processes.
• Join workshops to gather customer feedback and identify improvements.
• Help develop experience maps and service prototypes showing customer journeys.
• Use iterative design, updating journeys based on user feedback.

Connaissances

Service design

Service blueprints

Journey maps

Inclusive design

UX principles

MS Office

Executive communication

Relationship building

Independent work

Prioritization

Outils

Microsoft Office

Description du poste

JPMorgan Chase in New York is seeking a Client Service Delivery Associate within Asset Management, focusing on Alternative Products. You will apply service design to enhance client interactions and drive continual improvement across products and services.

You'll collaborate with leaders to develop reports, map customer journeys, and influence product strategy while balancing independent ownership with teamwork in a fast-paced environment.