Client Experience & Service Design Associate

J.P. Morgan; New York (NY); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

On-site wellness centers

Retirement plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Asset Management is seeking a Client Service Delivery Associate focused on Alternative Products in New York. You will improve client experiences by applying service design, create journeys, and collaborate with product teams to drive continuous improvement.

The role emphasizes independent ownership and teamwork, with opportunities to influence strategic decisions and develop executive-level reports for senior leaders. Strong communication skills are essential.

Qualifications

• 3+ years in financial services or private markets with service design focus.
• Experience creating service blueprints and journey maps for diverse customers.
• Inclusive design and accessibility knowledge for product work.
• Strong user experience design understanding applied to projects.
• Proficient in Word, Excel and PowerPoint; capable of executive presentations.
• Excellent communication with attention to detail and relationship-building.
• Able to work independently in a fast-paced environment.

Responsibilities

• Create management reports showing results, budgets, and resources.
• Analyze data and prepare executive presentations in Microsoft Office.
• Design and improve service experiences with journey maps and blueprints.
• Collaborate with teams to understand user needs for accessible products.
• Gather customer feedback and iterate on journeys and service prototypes.

Skills

Service design

Executive reporting

Stakeholder management

User experience principles

Data analysis

Written and verbal communication

Independent work

Cross-team collaboration

Tools

Microsoft Office

PowerPoint

Excel

Word

Job description

JPMorgan Asset Management is seeking a Client Service Delivery Associate focused on Alternative Products in New York. You will improve client experiences by applying service design, create journeys, and collaborate with product teams to drive continuous improvement.

The role emphasizes independent ownership and teamwork, with opportunities to influence strategic decisions and develop executive-level reports for senior leaders. Strong communication skills are essential.