Client Service Strategy, Alternatives

JPMorgan Chase & Co.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Asset Management in New York is seeking a Client Service Delivery Associate focusing on Alternative Products to improve how clients and business users experience our services. You will apply service design to enhance interactions, develop strategies, and identify gaps to solve problems, driving client satisfaction and ongoing improvements.

You will balance independent work with teamwork, own projects, and contribute to strategic decisions.

Qualifications

• 3+ years of experience in financial services or private markets, focusing on service design.
• Experience creating service blueprints, journey maps, and storyboards for diverse clients.
• Strong emphasis on inclusive design and accessible products.
• Solid understanding of user experience design principles.

Responsibilities

• Create management reports showing results, budgets, and resource needs.
• Analyze data and prepare executive presentations using Microsoft Office.
• Design and improve service experiences and create service blueprints for product features.
• Collaborate with teams to understand user needs and build accessible products.
• Create journey maps and service blueprints to visualize processes and interactions.
• Join workshops to gather customer feedback and drive improvements.
• Develop experience maps and prototypes reflecting customer journeys.
• Iterate customer journeys based on user feedback.

Skills

Service design

Data analysis

User experience design

Executive presentations

Tools

Microsoft Office

PowerPoint

Job description

As a Client Service Delivery Associate within JPMorgan Asset Management, focusing on Alternative Products, you’ll have the chance to make a real impact by improving how clients and business users experience our products and services. You’ll use and expand your knowledge of service design to enhance interactions, develop and execute strategies for better service, and identify gaps to solve problems. Your recommendations will directly influence client satisfaction and drive continuous improvement. You’ll enjoy a balance of independence and teamwork, taking ownership of projects while collaborating with supportive colleagues, and you’ll be involved in strategic decision-making and ongoing enhancements that keep us at the frontier of the industry.

Job responsibilities

• Work with leaders to create clear management reports that show business results, budgets, and resource needs.
• Analyze data and prepare executive presentations using Microsoft Office.
• Design and improve service experiences and create service blueprints for product features.
• Collaborate with different teams to understand user needs and help build inclusive, accessible products and services.
• Create journey maps and service blueprints to visualize and improve service processes and customer interactions.
• Join workshops to gather customer feedback and find ways to improve their experience.
• Help develop experience maps and service prototypes that show customer journeys.
• Use an iterative design approach, regularly updating customer journeys based on user feedback.

Required qualifications, capabilities, and skills

• 3+ years of experience in financial services or private markets, focusing on service design.
• Skilled at creating service blueprints, journey maps, and storyboards for a wide range of customers.
• Experience in inclusive design and accessibility, making sure products work for all users.
• Strong understanding of user experience design principles and applying them to various projects.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and able to create effective executive presentations.
• Excellent written and verbal communication skills with strong attention to detail.
• Great at building relationships and working well with colleagues and leaders at all levels.
• Able to work independently, adapt to changing priorities, and manage multiple tasks in a fast-paced environment.
• Confident and mature, able to handle stressful situations professionally.

Preferred qualifications, capabilities, and skills

• Strong problem-solving and analytical skills; able to handle large amounts of data and draw clear conclusions.
• Excellent project management and organizational abilities.
• Skilled at building trust and influencing senior leaders to keep projects on track and adapt quickly to changing priorities with minimal guidance.
• Able to make informed decisions and effectively explain choices to stakeholders.