Service Design and Delivery Lead

RTX (Raytheon); United States; Remote; USD 157,000 - 299,000; Full time

Job summary

RTX is seeking an Enterprise Service Designer to orchestrate cross-functional teams and design scalable, end-to-end enterprise services that improve customer experiences and business value.

You will develop service blueprints, journeys, workflows, and roadmaps while aligning stakeholders across business, process, technology, and customer experience domains.

Qualifications

• 12+ years of experience in enterprise service design, digital transformation, or related fields.

Responsibilities

• Orchestrate cross-functional teams to design end-to-end enterprise services.

Skills

Cross-functional leadership

Systems thinking

Service design

Facilitation

Executive communication

Stakeholder alignment

Education

Bachelor's degree

Tools

ServiceNow

ITIL

Agile

Job description

Date Posted: 2026-10-12

Country: United States of America

Location: US-KS-REMOTE

Position Role Type: Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team:

The Enterprise Service Designer orchestrates cross-functional teams to design scalable, end-to-end enterprise services that deliver exceptional customer experiences and business value. By applying systems thinking and service design principles, this role facilitates the development of customer journeys, wing-to-wing value streams, service blueprints, workflows, and service roadmaps, aligning business, process, technology, and customer experience stakeholders to create standardized, digitally enabled service solutions.

What You Will Do

Core Responsibilities

• Orchestrate cross-functional teams to design end-to-end enterprise services.
• Facilitate the creation of wing-to-wing value streams and future-state service designs.
• Partner with Global Process Owners, Employee Experience, Product Teams, Enterprise Architecture, and Service Owners.
• Develop service blueprints, customer journeys, workflows, and operating models.
• Identify opportunities for standardization, digitization, automation, and AI enablement.
• Build service roadmaps and maturity plans.
• Ensure enterprise alignment, governance, and design standards are applied consistently.

Skills & Competencies

Orchestration & Facilitation

• Cross-functional leadership
• Executive facilitation
• Stakeholder alignment
• Decision facilitation
• Influence without authority

Systems Thinking

• Enterprise thinking
• End-to-end value stream design
• Cross-functional dependency management
• Operating model design
• Service ecosystem thinking

Service Architecture & Design

• End-to-end service design
• Operational experience design
• Service performance measurement
• Service ecosystem design
• Organizational capability mapping
• Service maturity assessment
• Human-centered design

Transformation

• Service blueprinting
• Process & workflow design
• Digital transformation
• AI opportunity identification
• Service roadmaps

Qualifications You Must have

• Bachelor's degree in business, Engineering, IT, Design, or related field with 12+ years in enterprise service design, digital transformation, customer experience, or process design.
• Expertise in service design, systems thinking, value streams, journey mapping, service blueprints, and operating models.
• Proven ability to orchestrate cross-functional teams and influence senior stakeholders.
• Experience driving standardization, digitization, automation, and AI-enabled services.
• Strong skills in road mapping, facilitation, stakeholder alignment, and executive communication and experience with ServiceNow, ITIL, Agile, or enterprise service management preferred.

What We Offer

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

The salary range for this role is 157,200 USD - 298,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, fle