Director, Total Rewards Ops Global Service Owner

Pratt & Whitney; United States; Remote; USD 186,000 - 354,000; Full time

Benefits offered by this job

Parental leave

Flexible work schedules

Educational assistance

Child/adult backup care

Job summary

RTX Enterprise Services is seeking a strategic Director, Total Rewards Ops Global Service Owner to lead the strategy, growth, adoption, and performance of a global HR service portfolio. You will partner with HR leadership, COEs, regional teams, and People Services Operations to design scalable services that deliver value at scale.

This role acts as a mini P&L owner, driving demand, cost efficiency, portfolio growth and adoption while translating the HR operating model into differentiated

Qualifications

• University degree in Business, HR, or related field, or equivalent experience and minimum 14 years prior relevant experience, or an Advanced Degree in a related field and minimum 12 years experience
• Experience leading enterprise-level or cross-functional HR initiatives
• Experience in an HR operations or related field, including talent acquisition, pre-boarding, and onboarding
• Experience using data and analytics to measure success, identify gaps, and drive continuous improvement
• Experience managing multi-year service roadmaps, portfolios, and growth strategies

Responsibilities

• Develop and execute the global strategy and multi-year roadmap for the assigned service portfolio.
• Define the service vision, value proposition, operating model, and strategic priorities aligned with the broader HR operating model.
• Act as the business owner, balancing customer value, employee experience, scalability, cost, and operational performance.
• Translate emerging business and HR needs into new or enhanced service capabilities.
• Establish objectives, KPIs, success measures, and governance mechanisms for the service.
• Build trusted relationships with HR leaders, COEs, stakeholders, and regional partners to understand evolving needs.
• Drive enterprise-wide adoption and consistent service experiences across businesses, geographies, and functions.
• Resolve complex cross-functional issues and influence senior stakeholders to align with service goals.
• Expand the service portfolio by identifying new markets, populations, processes, and capabilities.
• Develop the service catalog, build business cases for enhancements, and define strategies to overcome barriers to adoption.

Skills

HR leadership

HR operations

Data analytics

Roadmap management

Education

University Degree in Business, Human Resources, or related field

Advanced Degree in a related field

Job description

Date Posted: 2026-10-05

Country: United States of America

Location: US-CT-REMOTE

Position Role Type: Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements: Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team.

We are seeking a strategic, impact-driven Director, Total Rewards Ops Global Service Owner accountable for the strategy, growth, adoption, performance, and continuous improvement of a global HR service portfolio. This role operates as the strategic owner of the service, combining deep functional expertise with an enterprise mindset and a strong commercial orientation.

The Global Service Owner serves as the primary strategic partner to HR leadership, Global Process Owners, business leaders, regional stakeholders, and People Services Operations, ensuring that services are designed around customer needs, delivered consistently at scale, and continuously optimized for value, experience, and cost.

Acting as a “mini P&L leader,” the role owns the service’s financial and operational performance, including demand, cost efficiency, service adoption, portfolio growth, addressable market, and opportunities to expand the service catalog. The role is responsible for translating the HR operating model and enterprise strategy into scalable, differentiated services that create measurable value for the organization.

What You Will Do

• Develop and execute the global strategy and multi-year roadmap for the assigned service portfolio.
• Define the service vision, value proposition, operating model, and strategic priorities aligned with the broader HR operating model.
• Act as the business owner, balancing customer value, employee experience, scalability, cost, and operational performance.
• Translate emerging business and HR needs into new or enhanced service capabilities.
• Establish objectives, KPIs, success measures, and governance mechanisms for the service.
• Build trusted relationships with HR leaders, COEs, stakeholders, and regional partners to understand evolving needs.
• Drive enterprise-wide adoption and consistent service experiences across businesses, geographies, and functions.
• Resolve complex cross-functional issues and influence senior stakeholders to align with service goals.
• Expand the service portfolio by identifying new markets, populations, processes, and capabilities.
• Develop the service catalog, build business cases for enhancements, and define strategies to overcome barriers to adoption.

Qualifications You Must Have

• A University Degree in Business, Human Resources, or related field, or equivalent experience and minimum 14 years prior relevant experience, or an Advanced Degree in a related field and minimum 12 years experience
• Experience leading enterprise-level or cross-functional HR initiatives
• Experience in an HR operations or related field, including talent acquisition, pre-boarding, and onboarding
• Experience using data and analytics to measure success, identify gaps, and drive continuous improvement
• Experience managing multi-year service roadmaps, portfolios, and growth strategies

Qualifications We Prefer

• MBA or Lean Six Sigma certification
• Exceptional communication, facilitation, and stakeholder management skills
• Analytical mindset with the ability to turn data into actionable insights
• Ability to manage ambiguity, prioritize effectively, and drive alignment in a matrixed environment

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location: Remote

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 186,200 USD - 353,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.