Service Manager - Truck Shop

Cal Pacific Truck Center; San Diego (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation including 401

Job summary

Cal Pacific Truck Center in San Diego, CA, is seeking a Service Manager to lead the service department, drive performance, and ensure customer commitments are met. You will guide technicians and staff to deliver timely maintenance with high quality, while focusing on employee development and achieving financial targets.

The role emphasizes strong leadership, effective communication, and exceptional customer service, with responsibilities spanning planning, prioritizing, and coordinating shop

Qualifications

• Prior experience in truck or automotive service management.
• Strong leadership and communication skills.
• Knowledge of truck maintenance and repair procedures.
• Excellent customer service abilities.

Responsibilities

• Manage and lead a team of service technicians and support staff
• Ensure timely and quality completion of service repairs and maintenance
• Develop and implement service procedures to improve efficiency
• Handle customer inquiries and complaints professionally

Skills

Leadership

Communication

Customer service

Truck service management

Job description

Description of the role:

The Service Manager role is a blend of leadership and day to day management to achieve company goals. Leadership is required to demonstrate target performance levels from our shop for customer satisfaction, employee development and meeting financial targets. Day to day management is required to plan, prioritize and deliver to customer commitments by fully utilizing all service personnel.

Responsibilities

• Manage and lead a team of service technicians and support staff
• Ensure timely and quality completion of service repairs and maintenance
• Develop and implement service procedures to improve efficiency
• Handle customer inquiries and complaints professionally

Requirements

• Prior experience in truck or automotive service management
• Strong leadership and communication skills
• Knowledge of truck maintenance and repair procedures
• Excellent customer service abilities

Benefits

• Competitive compensation including bonuses, health insurance, 401(k) with matching, paid time off, and career development opportunities.

About the Company

Cal Pacific Truck Center is a leading provider of truck sales and services in San Diego, CA. With a focus on customer satisfaction and quality, we are committed to delivering exceptional service and products to our clients.