Service Manager-NOVA| Salary+ Bonus

Virginia Tire & Auto; Ashburn (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid vacation & holidays

Tire & auto repair discounts

Gym membership reimbursement

Dental & vision insurance

Life & short-term disability insurance

401(k) with company match

Predictable schedules

Energetic shops

Professional work environment

Job summary

Virginia Tire & Auto is seeking a Service Manager to oversee the service department, maximizing store sales and ensuring an excellent customer experience. The role centers on hands-on management at the front counter while guiding the team to efficient workflows.

You will drive profitability by reviewing reports, identifying opportunities, and onboarding a high-performing team. A strong emphasis is placed on employee development and maintaining top-tier facilities.

Qualifications

• 8+ years of retail management experience preferably in the automotive industry.
• Strong knowledge of vehicle systems.
• Ability to lead and manage in a fast-paced, multi-tasking retail environment with a smile and a positive attitude.
• Strong customer service skill and interpersonal/ communication skills.
• Problem-solving ability and analytical skills.
• A professional personal appearance.
• Proficiency in MS Office and ability to learn our internal software applications.
• Have and maintain a valid driver’s license.
• Virginia Tire & Auto has a strong commitment to our people, providing extensive training, a healthy culture, and opportunities for growth.

Responsibilities

• Lead the service department to ensure store sales are maximized and customers have an excellent in-store experience, spending the majority of your time on the front counter as a hands-on manager on the sales floor.
• Ensure production workflow is efficient and optimized.
• Drive sales and profitability by reviewing reports and utilizing available information tools to identify issues and areas of opportunity and execute solutions.
• Select and onboard a highly effective team of individuals.
• Create meaningful employee experiences by developing talent and opening doors for career growth.
• Communicate effectively with employees by actively overseeing in the flow of information to employees, including store goals, sales programs or company communications.
• Maintain our best in class automotive repair facilities in a manner that evidences pride and care

Skills

Retail management

Customer service

Team leadership

Problem solving

Tools

MS Office

Job description

Our Service Managers are responsible for the overall operation of the store with a specific focus on customer experience—they are the face of Virginia Tire & Auto. They are tasked with driving store sales and profitability while modeling our core values and mission.

Service Managers accomplish this by problem-solving, developing their teams and using data to develop strategies that improve store performance. They gain a comprehensive knowledge of Virginia Tire & Auto’s business model, are capable of motivating others and are committed to creating meaningful customer and employee experiences.

WHAT YOU’LL DO

• Lead the service department to ensure store sales are maximized and customers have an excellent in-store experience, spending the majority of your time on the front counter as a hands-on manager on the sales floor.
• Ensure production workflow is efficient and optimized.
• Drive sales and profitability by reviewing reports and utilizing available information tools to identify issues and areas of opportunity and execute solutions.
• Select and onboard a highly effective team of individuals.
• Create meaningful employee experiences by developing talent and opening doors for career growth.
• Communicate effectively with employees by actively overseeing in the flow of information to employees, including store goals, sales programs or company communications.
• Maintain our best in class automotive repair facilities in a manner that evidences pride and care

QUALIFICATIONS

• 8+ years of retail management experience preferably in the automotive industry
• Strong knowledge of vehicle systems
• Ability to lead and manage in a fast-paced, multi-tasking retail environment with a smile and apositive attitude
• Strong customer service skill and interpersonal/ communication skills
• Problem-solving ability and analytical skills
• A professional personal appearance
• Proficiency in MS Office and ability to learn our internal software applications
• Have andmaintain a valid driver’s license
• Virginia Tire & Auto has a strong commitment to our people, providing extensive training, a healthy culture, and opportunities for growth. We are seeking applicants interested in making a commitment to Virginia Tire & Auto and their career.

WHY YOU’LL LOVE US

Mission matters here. At Virginia Tire & Auto our mission is to take the stress out of car care. We do that by taking the stress out of our employees lives by fostering an employee-first culture where employees are appreciated and valued. And by being a values-based business with a conscious. We are looking for individuals to join our team who want to share our values: to be professional, genuine, attentive and forward-thinking.

WHAT WE’LL DO FOR YOU

We provide our employees:

• Low-Cost Health Insurance
• Industry best paid vacation and holidays
• Tire and auto repair discounts
• Gym Membership Reimbursement
• Affordable dental and vision insurance
• Life & short-term disability insurance
• 401(k) with company match.
• Predictable Schedules
• Energy filled, busy shops
• A clean, professional work environment with a team that wants to see you succeed
• A company culture designed to support your career growth

WHO WE ARE

Virginia Tire & Auto is making car care as stress-free as possible. We are proud to be a Top Family Owned Business in the DC area, a Top Shop by Tire Review Magazine and a consistent Best of NOVA Auto Repair winner.Virginia Tire & Auto is committed to employee advancement and growth by offering career paths and stability to its 300+ employees.

Virginia Tire & Auto promotes a smoke-free, drug-free environment.

Virginia Tire & Auto is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

#INDOSO