Service Department Team Lead – Assistant Manager

VIP, Inc.; Barre (VT); On-site; USD 25,000 - 33,000; Full time

Job summary

VIP, Inc. is hiring an Assistant Manager to lead the service team in the Service Manager’s absence. You will ensure safety, excellent customer experience, and adherence to VIP standards to drive performance.

You’ll train staff, manage daily operations, and coordinate work orders while maintaining strong communication with customers and management. A solid automotive background supports daily decision making and service delivery.

Qualifications

• Strong people management and leadership skills.
• Excellent verbal and written communication.
• Sound business sense with the ability to analyze and prioritize.
• Strong organization and time management skills.
• Understanding of automotive servicing and the industry.

Responsibilities

• Lead the team in the Service Manager's absence to ensure smooth operation.
• Educate customers about vehicle condition and VIP processes.
• Support and develop staff through LMS and vendor training.
• Coordinate dispatch of work orders to technicians based on availability.
• Maintain safety and cleanliness of the service area and facility.

Skills

People management

Leadership

Communication

Time management

Automotive servicing knowledge

Education

Two-year college or technical school program recommended

Equivalent combination of education and experience

Job description

VIP, Inc. is hiring an Assistant Manager to lead the service team in the Service Manager’s absence. You will ensure safety, excellent customer experience, and adherence to VIP standards to drive performance.

You’ll train staff, manage daily operations, and coordinate work orders while maintaining strong communication with customers and management. A solid automotive background supports daily decision making and service delivery.