Service Department Manager — Lead Team & Customer Experience

Brakes Plus; Colorado Springs (CO); On-site; USD 60,000 - 150,000; Full time

Benefits offered by this job

No Sundays

Competitive pay

Advancement opportunities

Job summary

Brakes Plus is seeking a Store Manager to lead the service department and model our core values. You will develop a motivated team, work closely with the Service Team, and drive store processes to deliver an industry-leading customer experience.

You will supervise technicians and service advisors, schedule duties, coach staff on operations, and monitor performance. The role emphasizes safety, accurate gear, and strong customer relationships to exceed business objectives.

Qualifications

• Outstanding leadership and store management skills.
• Ability to work in a fast-paced environment.
• Excellent verbal and written communication.
• Ability to develop professional relationships with customers and team members.
• Proven track record of exceeding business objectives.
• Solid knowledge of basic OSHA laws.

Responsibilities

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians and service advisors, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in‑house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment, and teammates for compliance with company safety procedure
• Ensures that proper inspections are being conducted

Skills

Leadership

Store management

Communication

Customer service

Organization

Mentoring

Safety awareness

Job description

Brakes Plus is seeking a Store Manager to lead the service department and model our core values. You will develop a motivated team, work closely with the Service Team, and drive store processes to deliver an industry-leading customer experience.

You will supervise technicians and service advisors, schedule duties, coach staff on operations, and monitor performance. The role emphasizes safety, accurate gear, and strong customer relationships to exceed business objectives.