Service Department Manager: Growth & Customer Experience

Bobmooredodgechryslerjeep; Oklahoma City (OK); On-site; USD 70,000 - 100,000; Full time

Job summary

JLR is seeking a Service Manager to oversee the service department's customer service and profitability. You will supervise advisors, technicians, cashiers, and receptionists and manage hours and open repair reports.

Responsibilities include improving technician productivity, coordinating parts stocking, and controlling expenses while driving sales and customer retention. OSHA compliance and safety are emphasized in this role.

Qualifications

• Good interpersonal, time management and organizational skills.
• Excellent written and verbal communication skills and the ability to understand verbal and written instructions and warning labels.
• Ability to prioritize multiple jobs.
• Ability to work independently and/or as part of a team.

Responsibilities

• Supervise the Service Department staff including advisors, technicians, cashiers, and service receptionists.
• Manage the sold and unsold hours.
• Meet with dissatisfied customers and factory personnel.
• Maintain high technician productivity with training programs and proper dispatching based on skill levels.
• Coordinate with the parts manager inventory stocking requirements to obtain a high level of service.
• Control expenses such as shop supplies and policy adjustments.
• Increase sales and gross profit by generating new business with mailing, coupons, and customer contact strategies.
• Control repair order flow and supervise open repair reports and work in process.
• Maintain conformity with government regulations such as OSHA safety and hazardous waste disposal, enforce safety precautions specific to work area.
• Control the shop tool inventory and shop manuals, purchasing the most current items at the least amount of expense
• Promote high customer satisfaction scores and retention percentages
• Other responsibilities as assigned

Skills

Interpersonal skills

Time management

Organizational skills

Communication skills

Multitasking

Education

High School Education or equivalent

Job description

JLR is seeking a Service Manager to oversee the service department's customer service and profitability. You will supervise advisors, technicians, cashiers, and receptionists and manage hours and open repair reports.

Responsibilities include improving technician productivity, coordinating parts stocking, and controlling expenses while driving sales and customer retention. OSHA compliance and safety are emphasized in this role.