Service Department Leader & Tech Coach

Aaron Plumbing; Suwanee (GA); On-site; USD 85,000 - 135,000; Full time

Benefits offered by this job

Company vehicle

Company-paid health, dental, vision, 


life and disability insurance

401(k)

Paid vacation

Paid holidays

Ongoing leadership development

Weekly pay schedule

Vision Insurance

Flexible Health Plans (3 options)

Job summary

Aaron Services in North Atlanta is seeking a Service Manager to develop technicians, strengthen systems, and lead growth of our service departments. This role blends field leadership with operational management, including coaching, performance review, and process improvement across dispatch, warehouse, and leadership.

We value honest service, quality workmanship, and a culture of accountability. Compensation ranges from $85,000 to $135,000 per year, with benefits including health, dental,

Qualifications

• Significant residential plumbing service experience.
• GA Journeyman or Master Plumber license preferred, or willingness to obtain within first year.
• Leadership, mentoring, training, or management experience preferred.
• Strong troubleshooting and diagnostic skills.
• Comfortable reviewing KPIs, estimates, invoices, and performance.
• Excellent communication, leadership, and customer service skills.
• Residential HVAC experience is a plus.
• ServiceTitan experience is a plus.
• Strong organizational skills with a continuous improvement mindset.
• Valid driver's license with a clean driving record.

Responsibilities

• Lead the development of service technicians through ride-alongs, coaching, onboarding, training, one-on-one coaching, and mentorship, helping them improve their technical ability, professionalism, customer communication, documentation, and overall performance.
• Review jobs before, during, and after completion to strengthen diagnostics, workmanship, pricing, quality, customer experience, and adherence to company standards.
• Review technician KPIs, invoices, estimates, callbacks, and other performance metrics to identify coaching opportunities and improve department performance.
• Recruit, interview, onboard, and develop new technicians while fostering a culture of accountability, professionalism, and continuous improvement.
• Work closely with dispatch, warehouse, and leadership to improve communication, organization, efficiency, and service processes.
• Set the standard through professionalism, integrity, enthusiasm, accountability, and continuous improvement.

Skills

Leadership

Coaching

Communication

Troubleshooting

Customer service

Management

KPIs

Diagnostics

Driver's license

HVAC

ServiceTitan

Education

Georgia Journeyman/Master Plumber license

Tools

ServiceTitan

Job description

Aaron Services in North Atlanta is seeking a Service Manager to develop technicians, strengthen systems, and lead growth of our service departments. This role blends field leadership with operational management, including coaching, performance review, and process improvement across dispatch, warehouse, and leadership.

We value honest service, quality workmanship, and a culture of accountability. Compensation ranges from $85,000 to $135,000 per year, with benefits including health, dental,