HVAC Service & Install Ops Leader — Drive Growth & Excellence

Toptechmech; Kennesaw (GA); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Paid Vacation

Paid Holidays

Company Phone

Leadership development opportunities

Job summary

Top Tech Mechanical Services, Inc. in Kennesaw, Georgia is seeking an HVAC Service Manager to lead our residential and light commercial service and installation teams.

This role requires owning field operations, developing people, and driving profitability while upholding high quality and safety standards. The successful candidate will coach technicians, optimize scheduling, review KPIs, and partner with ownership to build a stronger organization.

Qualifications

• Minimum 10 years of residential HVAC experience.
• HVAC Service Management or Operations leadership experience.
• Strong knowledge of residential HVAC diagnostics, airflow, refrigeration, electrical, combustion, controls, and IAQ.
• Experience managing service technicians and installation teams.
• Strong leadership, coaching, and communication skills.
• Experience reviewing KPIs, job costing, profitability, and operational performance.
• Comfortable holding people accountable while building a positive culture.
• Experience with Housecall Pro, ServiceTitan, or similar service management software is preferred.
• Valid driver's license with a clean driving record.

Responsibilities

• Lead residential and light commercial Service Department.
• Oversee Installation Department and support installation leadership to ensure projects are completed safely, efficiently, profitably, and at the highest quality standards.
• Manage daily field operations for service technicians and installers.
• Work closely with dispatch and office staff to maximize scheduling efficiency and customer satisfaction.
• Conduct technician and installer ride-alongs, coaching sessions, and performance reviews.
• Review job costing, department profitability, callbacks, warranty expenses, and labor efficiency.
• Ensure technicians and installers follow company processes, pricing, and quality standards.
• Resolve customer escalations professionally and efficiently.
• Recruit, interview, train, mentor, and develop future leaders.
• Continuously improve operational systems, workflows, and overall company performance.
• Work directly with ownership to help drive growth, profitability, and operational excellence.

Skills

HVAC leadership

Service management

Operations management

Team coaching

Customer service

Tools

Housecall Pro

ServiceTitan

Job description

Top Tech Mechanical Services, Inc. in Kennesaw, Georgia is seeking an HVAC Service Manager to lead our residential and light commercial service and installation teams.

This role requires owning field operations, developing people, and driving profitability while upholding high quality and safety standards. The successful candidate will coach technicians, optimize scheduling, review KPIs, and partner with ownership to build a stronger organization.