HVAC Service Manager: Lead Team & Elevate Customer Experience

Anchor Heating and Air; Douglasville (GA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Bonuses

Benefits package

Job summary

Anchor Heating and Air is seeking an experienced HVAC Service Manager to oversee daily service operations in the Atlanta area. You will lead a team of technicians, ensure high-quality customer service, and drive department profitability.

The role requires 10+ years in HVAC with 2+ years in leadership, strong technical knowledge, and a focus on safety, efficiency, and customer satisfaction. On-site work with occasional travel and after-hours support is expected.

Qualifications

• 10+ years of experience in the HVAC industry.
• 2+ years in a supervisory or management role.
• Comprehensive knowledge of HVAC systems, troubleshooting, and repair techniques.
• Proven ability to lead and develop teams in a fast-paced environment.
• Strong customer service and conflict-resolution skills.
• Proficiency in using service management software and tools.
• Valid driver’s license and clean driving record.
• Office-based role with occasional travel to job sites and customer locations.
• Availability for after-hours support and occasional weekend work.

Responsibilities

• Manage and mentor a team of HVAC service technicians, ensuring adherence to company policies and procedures.
• Provide regular training opportunities to enhance technical skills and improve customer service standards.
• Conduct performance evaluations and implement strategies for team improvement.
• Oversee service scheduling and dispatching to ensure efficient routing and timely job completion.
• Monitor technician productivity and work quality to ensure alignment with company standards.
• Ensure all work complies with safety regulations, local codes, and industry best practices.
• Act as the primary point of contact for escalated service issues, resolving concerns promptly and professionally.
• Maintain strong relationships with key customers to ensure satisfaction and repeat business.
• Implement strategies to improve overall customer satisfaction scores.
• Manage department budgets, track expenses, and analyze financial performance.
• Identify opportunities to increase revenue through upselling, service agreements, and efficiency improvements.
• Collaborate with the sales team to support cross-departmental goals.
• Generate regular reports on department performance, including technician metrics, customer satisfaction, and financial results.
• Analyze data to identify trends, challenges, and opportunities for improvement.
• Recommend and implement process improvements to enhance service delivery.

Skills

Customer service

Conflict resolution

Team leadership

Data analysis

Tools

Service management software

Job description

Anchor Heating and Air is seeking an experienced HVAC Service Manager to oversee daily service operations in the Atlanta area. You will lead a team of technicians, ensure high-quality customer service, and drive department profitability.

The role requires 10+ years in HVAC with 2+ years in leadership, strong technical knowledge, and a focus on safety, efficiency, and customer satisfaction. On-site work with occasional travel and after-hours support is expected.