Service Department Lead – Drive Efficiency & Service Quality

Paycom - ATS; Baton Rouge (LA); On-site; USD 52,000 - 70,000; Full time

Job summary

Paycom - ATS in Baton Rouge, LA seeks a Service Department Supervisor to oversee staff, monitor metrics, and drive efficiency. You will coordinate with foremen and staff to ensure service quality and profitability through process improvements and training initiatives.

The role requires supervisory experience, a strong customer focus, and ability to analyze financials while maintaining relations with customers. Monday–Friday, some weekend coverage as needed, onsite work.

Qualifications

• Minimum 1 year of supervisory experience.
• Minimum 5 years in a Service Department.
• Valid driver\'s license.
• High school diploma or equivalent.

Responsibilities

• Adhere to and utilize the established Service Department management operating system for assigned work
• Measure productivity
• Increase output and monitor performance on a monthly basis
• Track mileage
• Assist with the development of training program for Service Department employees
• Assist with reviewing financial reports
• Maintain good relations with customers, may include onsite visits
• Determine customer service needs by maintaining contact with customers
• Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Assist with annual salary planning and provide performance feedback to employees
• Perform other duties as assigned

Skills

Supervisory experience

Customer relations

MS Office

Time management

Education

High school diploma

Tools

MS Word

MS Excel

PowerPoint

Outlook

Job description

Paycom - ATS in Baton Rouge, LA seeks a Service Department Supervisor to oversee staff, monitor metrics, and drive efficiency. You will coordinate with foremen and staff to ensure service quality and profitability through process improvements and training initiatives.

The role requires supervisory experience, a strong customer focus, and ability to analyze financials while maintaining relations with customers. Monday–Friday, some weekend coverage as needed, onsite work.