Service Department Coordinator

Tasha Fuels & Propane; Massachusetts; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health and dental

401(k) with company match

Paid time off and holidays

Job summary

Tasha Fuels & Propane in Massachusetts is seeking a Service Department Coordinator to streamline daily service operations. You will manage scheduling, dispatching, and communication among customers and technicians while ensuring high service quality.

The ideal candidate should have experience in HVAC or similar fields and demonstrate strong organizational and communication skills. This full-time in-office role offers competitive salary and comprehensive benefits.

Qualifications

• Previous experience in the energy industry, HVAC, or service dispatching preferred.
• Familiarity with oil burner systems, propane systems, or HVAC equipment is strongly preferred.
• Strong communication skills and ability to remain professional under stress.

Responsibilities

• Schedule and dispatch service technicians for daily service calls.
• Serve as a primary point of contact for customers via phone and email.
• Coordinate parts ordering and ensure technicians have the materials they need.

Skills

Communication skills

Organizational abilities

Multitasking

Tools

Scheduling software

CRM systems

Microsoft Office

Job description

About the Role

The Service Department Coordinator plays a critical role at Tasha Fuels & Propane, serving as the main point of coordination between our customers, service technicians, and management team. This position helps keep daily service operations running smoothly by managing scheduling, dispatching, communication, and follow-up for oil burner and heating service calls.

This is a fast-paced, detail-oriented role that directly impacts customer satisfaction, technician efficiency, and overall service quality. The right candidate is organized, calm under pressure, and comfortable handling no-heat situations with urgency and care.

Key Responsibilities

• Schedule and dispatch service technicians for daily service calls, including no-heat emergencies, maintenance, and tune-ups
• Prioritize calls appropriately based on urgency, weather conditions, and customer needs
• Serve as a primary point of contact for customers via phone and email, answering questions and communicating appointment details and ETAs
• Review and assign service tickets with accurate information related to equipment type, site conditions, and service history
• Coordinate parts ordering and work with vendors to ensure technicians have the materials they need
• Track and manage service documentation, work orders, and invoices within company systems
• Assist with permit coordination for installations and ensure service activities meet safety and code requirements
• Perform follow-up calls to confirm customer satisfaction and help identify recurring service issues

Qualifications and Skills

• Previous experience in the energy industry, HVAC, or service dispatching preferred
• Familiarity with oil burner systems, propane systems, or HVAC equipment is strongly preferred
• Strong communication skills with the ability to remain professional and reassuring during high-stress situations
• Excellent organizational and multitasking abilities in a fast-moving environment
• Comfort using scheduling software, CRM systems, and Microsoft Office applications
• Ability to work collaboratively with technicians, office staff, and management

Schedule and Work Environment

• Full-time, in-office position
• Generally Monday through Friday
• May assist with coordination of on-call or after-hours service schedules

Compensation and Benefits

• Competitive salary based on experience
• Health and dental
• 401(k) with company match
• Paid time off and holidays
• Opportunity to work with a well-established, family-run company that values teamwork and customer care

Why Work at Tasha Fuels & Propane

At Tasha Fuels & Propane, we take pride in doing things the right way. Our team works closely together to support our customers, especially when they need us most. This role is ideal for someone who enjoys being at the center of operations and making a real difference every day.