Service Department Cashier

Oremor Automotive Group; Tustin (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking automotive group as a Service Department Cashier, where you'll play a crucial role in managing service transactions and providing exceptional customer service. In this dynamic position, you'll be responsible for processing payments, explaining service recommendations, and maintaining customer records. The ideal candidate will bring a strong background in retail or customer service, excellent communication skills, and a friendly demeanor. Enjoy a full-time schedule with competitive pay and a comprehensive benefits package, including health and wellness programs. If you're ready to make an impact in a fast-paced environment, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Health & Wellness Program

Paid Vacation

Paid Holidays

Qualifications

• 1+ years of experience in customer service or retail preferred.
• Automotive dealership experience is a plus.

Responsibilities

• Manage service and repair transactions efficiently.
• Handle customer inquiries and maintain accurate records.
• Reconcile repair orders and process payments.

Skills

Customer Service

Money Handling

Point-of-Sale (POS) Systems

Mathematical Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

The Service Department Cashier courteously and efficiently manages all service and repair transactions for our valued customers. He or she receives and processes payments for services rendered or parts and materials purchased, explains vehicle service recommendations to customers, and completes estimates and invoices. The Service Department Cashier uses the appropriate software programs to record payment amounts and repair orders and to manage customer data, such as service history, parts purchased, and contact information. He or she may need to calculate materials charges, repair charges, and taxes and must understand various types of warranties.

The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience that includes money-handling and point-of-sale (POS) system experience. Automotive dealership experience preferred. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.

Work Schedule: Full time - 5 days a week rotating schedule with work hours from 1 pm to 10 pm (with lunch and all other applicable breaks). Schedule is subject to change if necessary.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Accepts responsibility and accountability for his or her money drawer.
• Coordinates questions and issues with the appropriate department personnel.
• Addresses customer concerns and issues or escalates them as needed.
• Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
• Ensures that all customer contact information is up-to-date and accurate.
• Follows all safety and security procedures.
• Maintains confidentiality of company and customer information at all times.
• Reconciles repair orders which includes calculating the material (or shop supplies) charges applicable for each repair order, accurately calculating the total retail price for parts, fluids, material, or shop supplies, labor and taxes.
• Collects the total retail charges from the customer in cash, check or authorized charge account.
• Provides the customer with the proper change and/or receipts.
• Properly documents charges purchases according to the company's policy.
• Calculates and enters the warranty charges applicable.
• Accumulates all repair orders and parts invoices closed during the business day to the business office daily.
• Maintains the effective labor rate control forms as directed by management.
• Controls the keys associated with completed repair orders, returns customer's keys to them when their bills are paid and directs customers where they may find their vehicle.
• Files repair orders as directed by service department management.
• Answers service department telephone calls to the people requested and best suited to take the call and takes written messages when the needed personnel are not available.
• Performs other duties as assigned.

Qualifications

• 1+ years' experience preferred.
• Automotive dealership experience a PLUS!
• Service or hospitality industries experience a PLUS!
• Previous retail and/or customer service experience.
• Point-of-sale (cash register) and credit or debit card processing skills.
• Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment.
• Knowledge of automotive servicing or repair highly desired.
• Helpful attitude and friendly demeanor.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
• Highly trustworthy and security conscious.
• Basic computer and Microsoft Office skills.
• Confidence in your ability to be successful.
• Professional appearance and work ethic.
• Ability to work well in a process-driven environment.