Service Department Cashier

Tustin Toyota; Tustin (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Service Department Cashier to manage customer transactions with efficiency and courtesy. This role involves processing payments, explaining vehicle service recommendations, and maintaining accurate records. The ideal candidate will have a strong background in customer service, excellent organizational skills, and a friendly demeanor. Join a dynamic team that values community involvement and offers competitive benefits including health, dental, and wellness programs. If you thrive in a fast-paced environment and enjoy helping customers, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Health & Wellness Program

Company-Paid Vacation

Holidays

Qualifications

• 1+ years' experience in retail or customer service preferred.
• Strong math skills for handling financial transactions accurately.
• Knowledge of automotive servicing is highly desirable.

Responsibilities

• Manage service and repair transactions for customers efficiently.
• Process payments and explain service recommendations to customers.
• Maintain accurate customer contact information and records.

Skills

Customer Service

Point-of-Sale (POS) System

Money Handling

Mathematical Skills

Communication Skills

Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

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The Service Department Cashier courteously and efficiently manages all service and repair transactions for our valued customers. He or she receives and processes payments for services rendered or parts and materials purchased, explains vehicle service recommendations to customers, and completes estimates and invoices. The Service Department Cashier uses the appropriate software programs to record payment amounts and repair orders and to manage customer data, such as service history, parts purchased, and contact information. He or she may need to calculate materials charges, repair charges, and taxes and must understand various types of warranties.

The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience that includes money-handling and point-of-sale (POS) system experience. Automotive dealership experience preferred. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.

Work Schedule: Full time - 5 days a week rotating schedule with work hours from 1 pm to 10 pm (with lunch and all other applicable breaks). Schedule is subject to change if necessary.

In addition to competitive pay, we offer our employees Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement, and company-paid vacation and holidays.

• Accepts responsibility and accountability for his or her money drawer.
• Coordinates questions and issues with the appropriate department personnel.
• Addresses customer concerns and issues or escalates them as needed.
• Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
• Ensures that all customer contact information is up-to-date and accurate.
• Follows all safety and security procedures.
• Maintains confidentiality of company and customer information at all times.
• Reconciles repair orders, including calculating material charges, and accurately determining the total retail price for parts, fluids, labor, and taxes.
• Collects the total retail charges from customers via cash, check, or authorized charge account.
• Provides customers with proper change and receipts.
• Documents charges and purchases according to company policy.
• Calculates and enters warranty charges as applicable.
• Accumulates all repair orders and invoices daily to the business office.
• Maintains effective labor rate control forms as directed by management.
• Controls keys associated with repair orders, returns customer keys upon payment, and directs customers to their vehicles.
• Files repair orders as directed.
• Answers service department calls and takes messages when necessary.
• Performs other duties as assigned.

Minimum requirements:

• 1+ years' experience preferred.
• Automotive dealership or service/hospitality industry experience a plus.
• Previous retail and customer service experience.
• Point-of-sale and credit/debit card processing skills.
• Strong math skills for handling financial transactions quickly and accurately.
• Knowledge of automotive servicing or repair is highly desirable.
• Helpful attitude and friendly demeanor.
• Excellent communication, customer service, and problem-solving skills, with ability to maintain composure under stress.
• Strong organizational skills, ability to multi-task, and manage time effectively.
• Trustworthy and security conscious.
• Basic computer and Microsoft Office skills.
• Professional appearance and work ethic.
• Ability to work in a process-driven environment.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Motor Vehicle Manufacturing