SERVICE DEPARTMENT BDC

Gay Buick GMC Inc; Dickinson (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Friendly work environment

Employee discounts on vehicles and/or?

Job summary

Gay Buick GMC in Dickinson, TX is seeking a dedicated Service Department BDC to handle customer communications and appointment scheduling. The role emphasizes professional phone and email interaction, timely follow-ups, and accurate CRM-based record keeping.

The ideal candidate will be an effective communicator, highly organized, and customer-focused, contributing to elevated service department efficiency and customer satisfaction.

Qualifications

• Excellent communication and interpersonal skills are required.
• Strong organizational skills to multitask and manage multiple inquiries.
• Experience with CRM software is preferred to track service interactions.
• Ability to work well under pressure while maintaining professionalism.
• Previous experience in automotive service or customer service is a plus.

Responsibilities

• Manage incoming service calls and emails, responding promptly and professionally to customer inquiries.
• Schedule and confirm service appointments for customers, ensuring optimal service department efficiency.
• Follow up with customers on service reminders, appointment confirmations, and post-service satisfaction.
• Maintain accurate records of all customer interactions and service appointments in the CRM system.
• Coordinate with service technicians and staff to ensure seamless communication and scheduling.
• Assist in developing strategies to improve service department productivity and customer retention.

Skills

Excellent communication

Organizational skills

Multitasking

Professionalism under pressure

Customer service mindset

Education

High school diploma or equivalent

Tools

CRM software

Job description

Gay Buick GMC in Dickinson, TX is seeking a dedicated and motivated individual to join our team as a Service Department BDC. This role is essential in providing exceptional customer service and support by efficiently managing service department communications and appointments. The ideal candidate will be a strong communicator, organized, and customer-focused, helping to drive service department success and customer satisfaction.

Responsibilities

• Manage incoming service calls and emails, responding promptly and professionally to customer inquiries.
• Schedule and confirm service appointments for customers, ensuring optimal service department efficiency.
• Follow up with customers on service reminders, appointment confirmations, and post-service satisfaction.
• Maintain accurate and detailed records of all customer interactions and service appointments in the CRM system.
• Coordinate with service technicians and other department staff to ensure seamless communication and scheduling.
• Assist in the development of strategies to improve service department productivity and customer retention.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask effectively.
• Experience with customer relationship management (CRM) software preferred.
• Ability to work well under pressure and maintain professionalism.
• Previous experience in automotive service or customer service roles is a plus.
• High school diploma or equivalent required.

Benefits

• Competitive compensation package.
• Opportunities for professional growth and development.
• Supportive and friendly work environment.
• Employee discounts on vehicles and services.
• Health and wellness benefits available.

About the Company

Gay Buick GMC is a trusted automotive dealership located in Dickinson, TX, committed to delivering high-quality vehicles and exceptional customer service. Our team values integrity, professionalism, and customer satisfaction, striving to create a welcoming environment for both employees and customers alike.

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